A Study Of Service Quality In Information Technology (IT) Implementations
This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasin...
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| Format: | Thesis |
| Language: | English |
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1995
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| Online Access: | http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf |
| _version_ | 1797011791712092160 |
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| author | Chou, Terk Chuan |
| author_facet | Chou, Terk Chuan |
| author_sort | Chou, Terk Chuan |
| collection | USM |
| description | This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions. |
| first_indexed | 2024-03-06T15:39:28Z |
| format | Thesis |
| id | usm.eprints-47585 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T15:39:28Z |
| publishDate | 1995 |
| record_format | dspace |
| spelling | usm.eprints-475852020-10-19T02:13:56Z http://eprints.usm.my/47585/ A Study Of Service Quality In Information Technology (IT) Implementations Chou, Terk Chuan HF5001-6182 Business This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions. 1995-06 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf Chou, Terk Chuan (1995) A Study Of Service Quality In Information Technology (IT) Implementations. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business Chou, Terk Chuan A Study Of Service Quality In Information Technology (IT) Implementations |
| title | A Study Of Service Quality In Information Technology (IT) Implementations |
| title_full | A Study Of Service Quality In Information Technology (IT) Implementations |
| title_fullStr | A Study Of Service Quality In Information Technology (IT) Implementations |
| title_full_unstemmed | A Study Of Service Quality In Information Technology (IT) Implementations |
| title_short | A Study Of Service Quality In Information Technology (IT) Implementations |
| title_sort | study of service quality in information technology it implementations |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf |
| work_keys_str_mv | AT chouterkchuan astudyofservicequalityininformationtechnologyitimplementations AT chouterkchuan studyofservicequalityininformationtechnologyitimplementations |