A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].
Tujuan kajian ini ialah untuk mengenalpasti pelaksanaan pengurusan kualiti menyeluruh (TQM) di industri pengeluaran di Medan dengan menguji hubungan antara amalan TQM (hala tuju kualiti, hubungan dengan pelanggan, hubungan dengan pembekal, proses kawalan dan pengurusan sumber tenaga manusia) dengan...
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| Format: | Thesis |
| Language: | English |
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2004
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| Online Access: | http://eprints.usm.my/6258/1/A_STUDY_OF_TOTAL_QUALITY_MANAGEMENT_IMPLEMENTATION_IN_MEDAN_MANUFACTURING_INDUSTRIES.pdf |
| _version_ | 1825827982651949056 |
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| author | Siallagan, Sahala |
| author_facet | Siallagan, Sahala |
| author_sort | Siallagan, Sahala |
| collection | USM |
| description | Tujuan kajian ini ialah untuk mengenalpasti pelaksanaan pengurusan kualiti menyeluruh (TQM) di industri pengeluaran di Medan dengan menguji hubungan antara amalan TQM (hala tuju kualiti, hubungan dengan pelanggan, hubungan dengan pembekal, proses kawalan dan pengurusan sumber tenaga manusia) dengan prestasi kualiti (kesesuaian mutu dan kepuasan pelanggan) serta juga hubungan antara budaya organisasi dengan amalan TQM.
The objective of this study is to define the implementation of total quality management (TQM) in the manufacturing industries in Medan by examining the relationship between TQM practices (orientation towards quality, linkage with customers, linkage with suppliers, process control and human resources management) and quality performance (quality conformity and customer satisfaction) and also the relationship between organizational culture and TQM practices. |
| first_indexed | 2024-03-06T13:46:49Z |
| format | Thesis |
| id | usm.eprints-6258 |
| institution | Universiti Sains Malaysia |
| language | English |
| last_indexed | 2024-03-06T13:46:49Z |
| publishDate | 2004 |
| record_format | dspace |
| spelling | usm.eprints-62582017-04-17T09:26:38Z http://eprints.usm.my/6258/ A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. Siallagan, Sahala TS1-2301 Manufactures Tujuan kajian ini ialah untuk mengenalpasti pelaksanaan pengurusan kualiti menyeluruh (TQM) di industri pengeluaran di Medan dengan menguji hubungan antara amalan TQM (hala tuju kualiti, hubungan dengan pelanggan, hubungan dengan pembekal, proses kawalan dan pengurusan sumber tenaga manusia) dengan prestasi kualiti (kesesuaian mutu dan kepuasan pelanggan) serta juga hubungan antara budaya organisasi dengan amalan TQM. The objective of this study is to define the implementation of total quality management (TQM) in the manufacturing industries in Medan by examining the relationship between TQM practices (orientation towards quality, linkage with customers, linkage with suppliers, process control and human resources management) and quality performance (quality conformity and customer satisfaction) and also the relationship between organizational culture and TQM practices. 2004-10 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/6258/1/A_STUDY_OF_TOTAL_QUALITY_MANAGEMENT_IMPLEMENTATION_IN_MEDAN_MANUFACTURING_INDUSTRIES.pdf Siallagan, Sahala (2004) A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | TS1-2301 Manufactures Siallagan, Sahala A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. |
| title | A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. |
| title_full | A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. |
| title_fullStr | A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. |
| title_full_unstemmed | A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. |
| title_short | A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. |
| title_sort | study of total quality management implementation in medan manufacturing industries hd62 15 s132 2004 f rb microfiche 7469 |
| topic | TS1-2301 Manufactures |
| url | http://eprints.usm.my/6258/1/A_STUDY_OF_TOTAL_QUALITY_MANAGEMENT_IMPLEMENTATION_IN_MEDAN_MANUFACTURING_INDUSTRIES.pdf |
| work_keys_str_mv | AT siallagansahala astudyoftotalqualitymanagementimplementationinmedanmanufacturingindustrieshd6215s1322004frbmicrofiche7469 AT siallagansahala studyoftotalqualitymanagementimplementationinmedanmanufacturingindustrieshd6215s1322004frbmicrofiche7469 |