Outqual instrument for measuring expectation GAP of outsourcing service quality in property maintenance and management
Service quality expectation gap is a prominent issue in property maintenance and management (PMM) outsourcing sector. Numerous studies were conducted in examining outsourcing service quality from the perspective of clients, while very limited studies were looking at the perspective of service provid...
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| Format: | Thesis |
| Language: | English English English |
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2016
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| Online Access: | http://eprints.uthm.edu.my/10031/2/24p%20LEE%20CHIN%20SHENG.pdf http://eprints.uthm.edu.my/10031/1/LEE%20CHIN%20SHENG%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/10031/3/LEE%20CHIN%20SHENG%20WATERMARK.pdf |