A study on the relationship between service innovation and firm performance of logistic companies in Malaysia
The study's main objective is to examine the relationships between service innovation and firm performance through the mediating role of service quality among logistic firms. Empirical studies that analysed the innovation-performance relationship appear to focus on manufacturing firms. This bro...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2023
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| Online Access: | http://eprints.uthm.edu.my/11048/1/24p%20NORSEANTI%20M.AMIN.pdf http://eprints.uthm.edu.my/11048/2/NORSEANTI%20M.AMIN%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/11048/3/NORSEANTI%20M.AMIN%20WATERMARK.pdf |