Quality of service in public higher education institution (HEI) facilities: a critical literature review
This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Teknologi Malaysia
2018
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| Online Access: | http://eprints.uthm.edu.my/4872/1/AJ%202018%20%28131%29.pdf |
| _version_ | 1825709923090038784 |
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| author | Hasbullah, Amilia Wan Yusoff, Wan Zahari |
| author_facet | Hasbullah, Amilia Wan Yusoff, Wan Zahari |
| author_sort | Hasbullah, Amilia |
| collection | UTHM |
| description | This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI context. This topic mostly discusses about service quality in programmes and processes in HEIs. Nevertheless, studies focusing on service quality, particularly in facilities, are still lacking. This justifies the development of an approach to assess quality of service in public HEI facilities. |
| first_indexed | 2024-03-05T21:49:45Z |
| format | Article |
| id | uthm.eprints-4872 |
| institution | Universiti Tun Hussein Onn Malaysia |
| language | English |
| last_indexed | 2024-03-05T21:49:45Z |
| publishDate | 2018 |
| publisher | Universiti Teknologi Malaysia |
| record_format | dspace |
| spelling | uthm.eprints-48722021-12-23T04:11:47Z http://eprints.uthm.edu.my/4872/ Quality of service in public higher education institution (HEI) facilities: a critical literature review Hasbullah, Amilia Wan Yusoff, Wan Zahari HA Statistics L Education (General) T Technology (General) LB2300-2430 Higher education This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI context. This topic mostly discusses about service quality in programmes and processes in HEIs. Nevertheless, studies focusing on service quality, particularly in facilities, are still lacking. This justifies the development of an approach to assess quality of service in public HEI facilities. Universiti Teknologi Malaysia 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/4872/1/AJ%202018%20%28131%29.pdf Hasbullah, Amilia and Wan Yusoff, Wan Zahari (2018) Quality of service in public higher education institution (HEI) facilities: a critical literature review. International Journal of Innovation and Business Strategy, 9 (1). pp. 64-68. ISSN 2232-044X |
| spellingShingle | HA Statistics L Education (General) T Technology (General) LB2300-2430 Higher education Hasbullah, Amilia Wan Yusoff, Wan Zahari Quality of service in public higher education institution (HEI) facilities: a critical literature review |
| title | Quality of service in public higher education institution (HEI) facilities: a critical literature review |
| title_full | Quality of service in public higher education institution (HEI) facilities: a critical literature review |
| title_fullStr | Quality of service in public higher education institution (HEI) facilities: a critical literature review |
| title_full_unstemmed | Quality of service in public higher education institution (HEI) facilities: a critical literature review |
| title_short | Quality of service in public higher education institution (HEI) facilities: a critical literature review |
| title_sort | quality of service in public higher education institution hei facilities a critical literature review |
| topic | HA Statistics L Education (General) T Technology (General) LB2300-2430 Higher education |
| url | http://eprints.uthm.edu.my/4872/1/AJ%202018%20%28131%29.pdf |
| work_keys_str_mv | AT hasbullahamilia qualityofserviceinpublichighereducationinstitutionheifacilitiesacriticalliteraturereview AT wanyusoffwanzahari qualityofserviceinpublichighereducationinstitutionheifacilitiesacriticalliteraturereview |