Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry

Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry

Studies on Total Quality Management (TQM) practices in service industry are scarce. This conceptual study sought to investigate the TQM best practices dimensions that could be applied by the service industry. The research in TQM in Malaysia have been explored quite extensively focusing particularly...

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Bibliographic Details
Main Authors: Omar, Siti Sarah, Ariffin, Zailin Zainal, Abdullah, Aida Nasirah, Mahadi, Nomahaza, Mokhtar, Fahirah Syaliza, Azman, Nur Azmiza
Format: Article
Language:English
Published: American Scientific Publishers 2018
Subjects:
HF5520-5541 Office equipment and supplies
HF5546-5548.6 Office management
Online Access:http://eprints.uthm.edu.my/5705/1/AJ%202018%20%28319%29.pdf

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