The relationships between organizational cynicism, high performance work system, perceived psychological contract violation, workplace incivility and organizational citizenship behaviour among secondary school teachers in Johor Bahru, Malaysia
Despite the decades of empirical researches on organizational citizenship behaviour, still many of its aspects are unexplored. Organizational citizenship behaviour is found to be important in education sector, especially in public schools in Malaysia. Hence, this study has been conducted to inves...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2019
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| Online Access: | http://eprints.uthm.edu.my/67/1/24p%20JAVERIA%20BAIG.pdf http://eprints.uthm.edu.my/67/2/JAVERIA%20BAIG%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/67/3/JAVERIA%20BAIG%20WATERMARK.pdf |
| Summary: | Despite the decades of empirical researches on organizational citizenship behaviour,
still many of its aspects are unexplored. Organizational citizenship behaviour is found
to be important in education sector, especially in public schools in Malaysia. Hence,
this study has been conducted to investigate the relationships of organizational
citizenship behaviour with high performance work system, perceived psychological
contract violation and workplace incivility with organizational cynicism as intervening
variable. The research framework has been formulated using the expectancy theory.
This is a quantitative study. Stratified random sampling was used to distribute the
survey questionnaires to a total of 341 public secondary school teachers in Johor
Bahru, Malaysia. The data was analysed by SPSS and SmartPLS 3. The results from
Structure Equation Modeling (SEM) revealed that organisational cynicism fully
mediates the relationship between high performance work system and organisational
citizenship behaviour, it partially mediates the relationship between perceived
psychological contract violation and organisational citizenship behaviour and it
partially mediates the relationship between workplace incivility and organizational
citizenship behaviour. This study finds that teachers’ attitude and behaviour are
affected by extra responsibilities with least incentives, unmet expectations, lack of
involvement in decision making and mistreatment at workplace all of which reduce
their organisational citizenship behaviour. This study recommends to provide human
resource training programs which enhance teachers’ career, citizenship behaviour and
communication skills with their co-workers. The management should also have an
adequate feedback system, clear job description and work performance-based
incentives in schools to reduce behavioural issues among public school teachers. This
would bring extensive benefits to schools and teachers as well. |
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