MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION
People are becoming more dependent on mobile phones to conduct everyday routine activities such as reading, shopping, and learning, as well as complaining. More innovative design mobile applications have been created by mobile application developers. The increment of complaints from a citizen regard...
| Main Authors: | , , , , , , , , , , , , |
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| Format: | Article |
| Language: | English |
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Innovare Academics Sciences PVT. LTD
2020
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/6828/1/AJ%202020%20%28440%29.pdf |
| _version_ | 1796869440478904320 |
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| author | Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd Hafizal Musa, Mohd Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah |
| author_facet | Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd Hafizal Musa, Mohd Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah |
| author_sort | Zainal, Nurul Natrah |
| collection | UTHM |
| description | People are becoming more dependent on mobile phones to conduct everyday routine activities such as reading, shopping, and learning, as well as complaining. More innovative design mobile applications have been created by mobile application developers. The increment of complaints from a citizen regarding public facilities problem causes the lack of strategic communication between authorities and citizens. Therefore, this study aims to evaluate the usability of existing mobile applications that are being used by the government, namely, i-Tegur and e-Taman, for better communication performance between authorities and citizens. The usability elements, learnability and ease of use, and the features between i-Tegur and e-Taman, were compared. Other usability elements are proposed for evaluating the usability of mobile applications for complaints relating to facilities management and for developing new mobile applications with excellent usability. The usability of mobile applications evaluated by the System Usability Scale (SUS) Questionnaire and the usability score calculated by using SUS Application. Results indicate both mobile applications have slightly different usability score but still in an acceptable usability range. Both mobile applications have high learnability and are easy to use. Furthermore, e-Taman has more advantageous features than i-Tegur. In a future, facilities management complaints need to upgrading from time to time. |
| first_indexed | 2024-03-05T21:54:56Z |
| format | Article |
| id | uthm.eprints-6828 |
| institution | Universiti Tun Hussein Onn Malaysia |
| language | English |
| last_indexed | 2024-03-05T21:54:56Z |
| publishDate | 2020 |
| publisher | Innovare Academics Sciences PVT. LTD |
| record_format | dspace |
| spelling | uthm.eprints-68282022-03-28T01:27:52Z http://eprints.uthm.edu.my/6828/ MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd Hafizal Musa, Mohd Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah TK5101-6720 Telecommunication. Including telegraphy, telephone, radio, radar, television People are becoming more dependent on mobile phones to conduct everyday routine activities such as reading, shopping, and learning, as well as complaining. More innovative design mobile applications have been created by mobile application developers. The increment of complaints from a citizen regarding public facilities problem causes the lack of strategic communication between authorities and citizens. Therefore, this study aims to evaluate the usability of existing mobile applications that are being used by the government, namely, i-Tegur and e-Taman, for better communication performance between authorities and citizens. The usability elements, learnability and ease of use, and the features between i-Tegur and e-Taman, were compared. Other usability elements are proposed for evaluating the usability of mobile applications for complaints relating to facilities management and for developing new mobile applications with excellent usability. The usability of mobile applications evaluated by the System Usability Scale (SUS) Questionnaire and the usability score calculated by using SUS Application. Results indicate both mobile applications have slightly different usability score but still in an acceptable usability range. Both mobile applications have high learnability and are easy to use. Furthermore, e-Taman has more advantageous features than i-Tegur. In a future, facilities management complaints need to upgrading from time to time. Innovare Academics Sciences PVT. LTD 2020 Article PeerReviewed text en http://eprints.uthm.edu.my/6828/1/AJ%202020%20%28440%29.pdf Zainal, Nurul Natrah and Ahmad, Faridahanim and Hanipah, Mohd Hafizal and Musa, Mohd Kamaruzaman and Awang, Mariah and Abdul Rahman, Mohammad Ashraf and Abidin, Nur Izie Adiana and Hamidon, Nuramidah and Mohamed Yusop, Fatimah and Adnan, Suraya Hani and Ahmad, Suhaida and Ishak, Shahrul Azhan and Samid, Hanisah (2020) MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION. Journal of Critical Reviews, 7 (8). pp. 1302-1308. ISSN 2394-5125 http://dx.doi.org/10.31838/jcr.07.08.266 |
| spellingShingle | TK5101-6720 Telecommunication. Including telegraphy, telephone, radio, radar, television Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd Hafizal Musa, Mohd Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION |
| title | MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION |
| title_full | MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION |
| title_fullStr | MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION |
| title_full_unstemmed | MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION |
| title_short | MOBILE APPLICATIONS FOR FACILITIES MANAGEMENT INFORMATION |
| title_sort | mobile applications for facilities management information |
| topic | TK5101-6720 Telecommunication. Including telegraphy, telephone, radio, radar, television |
| url | http://eprints.uthm.edu.my/6828/1/AJ%202020%20%28440%29.pdf |
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