The importance of soft factors for quality improvement and organisational performance
The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Published: |
Inderscience Publishers
2009
|
| Subjects: |
| _version_ | 1796855198456479744 |
|---|---|
| author | Abdullah, Muhammad Madi Uli, Jegak Tari, Juan Jose |
| author_facet | Abdullah, Muhammad Madi Uli, Jegak Tari, Juan Jose |
| author_sort | Abdullah, Muhammad Madi |
| collection | ePrints |
| description | The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's electrical and electronics (EE) firms. Structural equation modelling statistical technique was used to test the theoretical model. The findings showed that the quality improvement variable did mediate the relationships between all the six soft factors and organisational performance in the sampled EE firms. Findings also highlight the relationship between soft factors, quality improvement and organisational performance. |
| first_indexed | 2024-03-05T18:25:08Z |
| format | Article |
| id | utm.eprints-13141 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T18:25:08Z |
| publishDate | 2009 |
| publisher | Inderscience Publishers |
| record_format | dspace |
| spelling | utm.eprints-131412011-07-19T09:31:11Z http://eprints.utm.my/13141/ The importance of soft factors for quality improvement and organisational performance Abdullah, Muhammad Madi Uli, Jegak Tari, Juan Jose HD28 Management. Industrial Management The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's electrical and electronics (EE) firms. Structural equation modelling statistical technique was used to test the theoretical model. The findings showed that the quality improvement variable did mediate the relationships between all the six soft factors and organisational performance in the sampled EE firms. Findings also highlight the relationship between soft factors, quality improvement and organisational performance. Inderscience Publishers 2009 Article PeerReviewed Abdullah, Muhammad Madi and Uli, Jegak and Tari, Juan Jose (2009) The importance of soft factors for quality improvement and organisational performance. International Journal of Productivity and Quality Management, 4 (3). 366 -382. ISSN 1746-6474 http://dx.doi.org/10.1504/IJPQM.2009.023702 doi:10.1504/IJPQM.2009.023702 |
| spellingShingle | HD28 Management. Industrial Management Abdullah, Muhammad Madi Uli, Jegak Tari, Juan Jose The importance of soft factors for quality improvement and organisational performance |
| title | The importance of soft factors for quality improvement and organisational performance |
| title_full | The importance of soft factors for quality improvement and organisational performance |
| title_fullStr | The importance of soft factors for quality improvement and organisational performance |
| title_full_unstemmed | The importance of soft factors for quality improvement and organisational performance |
| title_short | The importance of soft factors for quality improvement and organisational performance |
| title_sort | importance of soft factors for quality improvement and organisational performance |
| topic | HD28 Management. Industrial Management |
| work_keys_str_mv | AT abdullahmuhammadmadi theimportanceofsoftfactorsforqualityimprovementandorganisationalperformance AT ulijegak theimportanceofsoftfactorsforqualityimprovementandorganisationalperformance AT tarijuanjose theimportanceofsoftfactorsforqualityimprovementandorganisationalperformance AT abdullahmuhammadmadi importanceofsoftfactorsforqualityimprovementandorganisationalperformance AT ulijegak importanceofsoftfactorsforqualityimprovementandorganisationalperformance AT tarijuanjose importanceofsoftfactorsforqualityimprovementandorganisationalperformance |