Proposed relationship of TQM and organisational performance using structured equation modelling
Total quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service...
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| Format: | Article |
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Taylor & Francis
2010
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| author | M. Zakuan, Norhayati Mohd. Yusof, Sha'ri Laosirihongthong, Tritos Mohamed Shaharoun, Awaluddin |
| author_facet | M. Zakuan, Norhayati Mohd. Yusof, Sha'ri Laosirihongthong, Tritos Mohamed Shaharoun, Awaluddin |
| author_sort | M. Zakuan, Norhayati |
| collection | ePrints |
| description | Total quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service organisations tend to implement this strategy in order to maintain their competitive advantage. The purpose of this paper is to develop the conceptual model of TQM implementation in relation to organisational performance. The authors have reviewed the literature on TQM and organised the paper along two main themes: the evolution of TQM considered as a set of practices, and its impacts on organisational performance. Two research questions are proposed in order to re-validate TQM constructs: (1) Is the set of practices associated with TQM valid as a whole? (2) What performance measures should be considered to exhibit the effectiveness of its implementation? |
| first_indexed | 2024-03-05T18:40:33Z |
| format | Article |
| id | utm.eprints-26676 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T18:40:33Z |
| publishDate | 2010 |
| publisher | Taylor & Francis |
| record_format | dspace |
| spelling | utm.eprints-266762019-05-22T01:17:18Z http://eprints.utm.my/26676/ Proposed relationship of TQM and organisational performance using structured equation modelling M. Zakuan, Norhayati Mohd. Yusof, Sha'ri Laosirihongthong, Tritos Mohamed Shaharoun, Awaluddin TJ Mechanical engineering and machinery Total quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service organisations tend to implement this strategy in order to maintain their competitive advantage. The purpose of this paper is to develop the conceptual model of TQM implementation in relation to organisational performance. The authors have reviewed the literature on TQM and organised the paper along two main themes: the evolution of TQM considered as a set of practices, and its impacts on organisational performance. Two research questions are proposed in order to re-validate TQM constructs: (1) Is the set of practices associated with TQM valid as a whole? (2) What performance measures should be considered to exhibit the effectiveness of its implementation? Taylor & Francis 2010-02 Article PeerReviewed M. Zakuan, Norhayati and Mohd. Yusof, Sha'ri and Laosirihongthong, Tritos and Mohamed Shaharoun, Awaluddin (2010) Proposed relationship of TQM and organisational performance using structured equation modelling. Total Quality Management & Business Excellence, 21 (2). pp. 185-203. ISSN 1478-3363 http://dx.doi.org/10.1080/14783360903550020 DOI:10.1080/14783360903550020 |
| spellingShingle | TJ Mechanical engineering and machinery M. Zakuan, Norhayati Mohd. Yusof, Sha'ri Laosirihongthong, Tritos Mohamed Shaharoun, Awaluddin Proposed relationship of TQM and organisational performance using structured equation modelling |
| title | Proposed relationship of TQM and organisational performance using structured equation modelling |
| title_full | Proposed relationship of TQM and organisational performance using structured equation modelling |
| title_fullStr | Proposed relationship of TQM and organisational performance using structured equation modelling |
| title_full_unstemmed | Proposed relationship of TQM and organisational performance using structured equation modelling |
| title_short | Proposed relationship of TQM and organisational performance using structured equation modelling |
| title_sort | proposed relationship of tqm and organisational performance using structured equation modelling |
| topic | TJ Mechanical engineering and machinery |
| work_keys_str_mv | AT mzakuannorhayati proposedrelationshipoftqmandorganisationalperformanceusingstructuredequationmodelling AT mohdyusofshari proposedrelationshipoftqmandorganisationalperformanceusingstructuredequationmodelling AT laosirihongthongtritos proposedrelationshipoftqmandorganisationalperformanceusingstructuredequationmodelling AT mohamedshaharounawaluddin proposedrelationshipoftqmandorganisationalperformanceusingstructuredequationmodelling |