Outsourcing management framework based on ITIL v3 framework
Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing rela...
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| Format: | Book Section |
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IEEE
2011
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| _version_ | 1796856570760396800 |
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| author | Mobarhan, R. Abdul Rahman, Azizah Majidi, M. |
| author_facet | Mobarhan, R. Abdul Rahman, Azizah Majidi, M. |
| author_sort | Mobarhan, R. |
| collection | ePrints |
| description | Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing relationships is undisputed. On the other hand service recipients and service providers have some difficulties to manage their outsourcing relationships. So in this paper, we would identify the main problems and challenges related to IT outsourcing. In addition, we will determine the ITIL V3 processes which are suitable and adaptable for outsourcing management. Then at the final stage a framework will be suggested which is arisen from the ITIL V3 framework. This framework would illustrate the practical processes and stages which are helpful in managing outsourcing resources. |
| first_indexed | 2024-03-05T18:45:01Z |
| format | Book Section |
| id | utm.eprints-29517 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T18:45:01Z |
| publishDate | 2011 |
| publisher | IEEE |
| record_format | dspace |
| spelling | utm.eprints-295172017-02-04T08:30:24Z http://eprints.utm.my/29517/ Outsourcing management framework based on ITIL v3 framework Mobarhan, R. Abdul Rahman, Azizah Majidi, M. QA75 Electronic computers. Computer science Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing relationships is undisputed. On the other hand service recipients and service providers have some difficulties to manage their outsourcing relationships. So in this paper, we would identify the main problems and challenges related to IT outsourcing. In addition, we will determine the ITIL V3 processes which are suitable and adaptable for outsourcing management. Then at the final stage a framework will be suggested which is arisen from the ITIL V3 framework. This framework would illustrate the practical processes and stages which are helpful in managing outsourcing resources. IEEE 2011 Book Section PeerReviewed Mobarhan, R. and Abdul Rahman, Azizah and Majidi, M. (2011) Outsourcing management framework based on ITIL v3 framework. In: 2011 7th International Conference on Information Technology in Asia (CITA 11). IEEE, Danvers, Massachusetts, 001-005. ISBN 978-161284130-4 http://dx.doi.org/10.1109/CITA.2011.5999536 10.1109/CITA.2011.5999536 |
| spellingShingle | QA75 Electronic computers. Computer science Mobarhan, R. Abdul Rahman, Azizah Majidi, M. Outsourcing management framework based on ITIL v3 framework |
| title | Outsourcing management framework based on ITIL v3 framework |
| title_full | Outsourcing management framework based on ITIL v3 framework |
| title_fullStr | Outsourcing management framework based on ITIL v3 framework |
| title_full_unstemmed | Outsourcing management framework based on ITIL v3 framework |
| title_short | Outsourcing management framework based on ITIL v3 framework |
| title_sort | outsourcing management framework based on itil v3 framework |
| topic | QA75 Electronic computers. Computer science |
| work_keys_str_mv | AT mobarhanr outsourcingmanagementframeworkbasedonitilv3framework AT abdulrahmanazizah outsourcingmanagementframeworkbasedonitilv3framework AT majidim outsourcingmanagementframeworkbasedonitilv3framework |