A knowledge management approach to citizen relationship management in e-Government context
With globalization, the Internet and increasing demands from citizens, governments around the world are pressured to serve citizens and businesses electronically thus to adopt policies that reduce bureaucracy and be agile to changes in structure. This entails that the electronic government that has...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Social Sciences Research Society
2013
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| Subjects: | |
| Online Access: | http://eprints.utm.my/32942/1/NorshidahMohamed2013_AKnowledgeManagementApproachToCitizenRelationship.pdf |