A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia
This paper proposes a system developer?s perspective of the Citizen Relationship Management (CiRM) system implementation framework in the Malaysian local governments. The framework was developed based upon two in-depth cross-case studies which were conducted in two leading local governments in Malay...
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Bibliographic Details
| Main Authors: |
Nasirin, S.,
Bahari, Mahadi |
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| Format: | Conference or Workshop Item
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| Published: |
2012
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| Subjects: | |
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