Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan

The paper has examined the relationship between training courses and employee performance at the Pearl Continental (PC) Hotel, Karachi. Specific training factors like, age, gender, experience, time spent on training and overall scores achieved in training examinations has been investigated regarding...

Full description

Bibliographic Details
Main Authors: Afaq, Fakhar Ul, Md. Yusoff, Rosman, Khan, Anwar, Azam, Kamran, Thukiman, Kassim
Format: Article
Published: Publon 2011
Subjects:
_version_ 1796857823272894464
author Afaq, Fakhar Ul
Md. Yusoff, Rosman
Khan, Anwar
Azam, Kamran
Thukiman, Kassim
author_facet Afaq, Fakhar Ul
Md. Yusoff, Rosman
Khan, Anwar
Azam, Kamran
Thukiman, Kassim
author_sort Afaq, Fakhar Ul
collection ePrints
description The paper has examined the relationship between training courses and employee performance at the Pearl Continental (PC) Hotel, Karachi. Specific training factors like, age, gender, experience, time spent on training and overall scores achieved in training examinations has been investigated regarding their impact on six performance dimensions .1) work safety, 2) job preparedness, 3) hotel hygiene, 4) physical maintenance of rooms, 5) interactions with guests, and 6) preparation for serving customers in different ways. Primary data was collected through a questionnaire which contained both “employees training profile” and “performance inventory”. Data was analyzed by development of multiple regression model in order to calculate R2 values for individual training factors and knowing its strength of relationship with performance dimensions. A significant relationship was found between the two variables; revealing that the employees who have taken trainings were more capable in performing different task and vice versa. The paper recommends that the prevalent problems of service delivery can be overcome by properly conducting needs assessment, design, development and delivery of training programs. Evaluation of training out comes according to key performance indicators will further improve the situation. Furthermore the employee participation will not only improve the training process but also the motivation level will be improved as well.
first_indexed 2024-03-05T19:03:34Z
format Article
id utm.eprints-39895
institution Universiti Teknologi Malaysia - ePrints
last_indexed 2024-03-05T19:03:34Z
publishDate 2011
publisher Publon
record_format dspace
spelling utm.eprints-398952019-03-17T04:22:14Z http://eprints.utm.my/39895/ Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan Afaq, Fakhar Ul Md. Yusoff, Rosman Khan, Anwar Azam, Kamran Thukiman, Kassim HD28 Management. Industrial Management The paper has examined the relationship between training courses and employee performance at the Pearl Continental (PC) Hotel, Karachi. Specific training factors like, age, gender, experience, time spent on training and overall scores achieved in training examinations has been investigated regarding their impact on six performance dimensions .1) work safety, 2) job preparedness, 3) hotel hygiene, 4) physical maintenance of rooms, 5) interactions with guests, and 6) preparation for serving customers in different ways. Primary data was collected through a questionnaire which contained both “employees training profile” and “performance inventory”. Data was analyzed by development of multiple regression model in order to calculate R2 values for individual training factors and knowing its strength of relationship with performance dimensions. A significant relationship was found between the two variables; revealing that the employees who have taken trainings were more capable in performing different task and vice versa. The paper recommends that the prevalent problems of service delivery can be overcome by properly conducting needs assessment, design, development and delivery of training programs. Evaluation of training out comes according to key performance indicators will further improve the situation. Furthermore the employee participation will not only improve the training process but also the motivation level will be improved as well. Publon 2011-05 Article PeerReviewed Afaq, Fakhar Ul and Md. Yusoff, Rosman and Khan, Anwar and Azam, Kamran and Thukiman, Kassim (2011) Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan. International Review of Business Research Papers, 7 (3). pp. 149-158. ISSN 2229-8339 http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:76552
spellingShingle HD28 Management. Industrial Management
Afaq, Fakhar Ul
Md. Yusoff, Rosman
Khan, Anwar
Azam, Kamran
Thukiman, Kassim
Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan
title Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan
title_full Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan
title_fullStr Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan
title_full_unstemmed Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan
title_short Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan
title_sort employees training and performance relationship in hospitality sector a case of pearl continental hotel karachi pakistan
topic HD28 Management. Industrial Management
work_keys_str_mv AT afaqfakharul employeestrainingandperformancerelationshipinhospitalitysectoracaseofpearlcontinentalhotelkarachipakistan
AT mdyusoffrosman employeestrainingandperformancerelationshipinhospitalitysectoracaseofpearlcontinentalhotelkarachipakistan
AT khananwar employeestrainingandperformancerelationshipinhospitalitysectoracaseofpearlcontinentalhotelkarachipakistan
AT azamkamran employeestrainingandperformancerelationshipinhospitalitysectoracaseofpearlcontinentalhotelkarachipakistan
AT thukimankassim employeestrainingandperformancerelationshipinhospitalitysectoracaseofpearlcontinentalhotelkarachipakistan