Categorization of ICT role for service-based small and medium enterprises
Information and communications technology (ICT) has a high impact on small and medium-sized enterprises (SMEs) business. It enhances SMEs capacity for innovation and adds greater value to their service in order to attract more customers and produce greater returns to the company. The purpose of this...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Asian Research Publishing Network (ARPN)
2014
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| Online Access: | http://eprints.utm.my/52070/1/AzizahAbdRahman2014_CategorizationOfICTRole.pdf |
| _version_ | 1796859711142756352 |
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| author | Gazem, Nadhmi Abdul Rahman, Azizah |
| author_facet | Gazem, Nadhmi Abdul Rahman, Azizah |
| author_sort | Gazem, Nadhmi |
| collection | ePrints |
| description | Information and communications technology (ICT) has a high impact on small and medium-sized enterprises (SMEs) business. It enhances SMEs capacity for innovation and adds greater value to their service in order to attract more customers and produce greater returns to the company. The purpose of this paper is to categorize ICT available in the market for SMEs according to its roles. The study used different examples from the literature review and from the authors' observation of ICT solutions in the market. The output of this study developed new ICT categories such as automating devices, knowledge dissemination, business productivity systems, contacting, entertaining, marketing, storage, tracking, and transactions technology. Moreover, in order to demonstrate the usability of these categories, the authors have conducted preliminary integration of ICT categories with different service types. The findings of this integration offer managers different ways to think about the existing services and choose the most suitable ICT categories that can help to improve services operations or create new services |
| first_indexed | 2024-03-05T19:31:16Z |
| format | Article |
| id | utm.eprints-52070 |
| institution | Universiti Teknologi Malaysia - ePrints |
| language | English |
| last_indexed | 2024-03-05T19:31:16Z |
| publishDate | 2014 |
| publisher | Asian Research Publishing Network (ARPN) |
| record_format | dspace |
| spelling | utm.eprints-520702018-08-29T08:26:30Z http://eprints.utm.my/52070/ Categorization of ICT role for service-based small and medium enterprises Gazem, Nadhmi Abdul Rahman, Azizah QA75 Electronic computers. Computer science Information and communications technology (ICT) has a high impact on small and medium-sized enterprises (SMEs) business. It enhances SMEs capacity for innovation and adds greater value to their service in order to attract more customers and produce greater returns to the company. The purpose of this paper is to categorize ICT available in the market for SMEs according to its roles. The study used different examples from the literature review and from the authors' observation of ICT solutions in the market. The output of this study developed new ICT categories such as automating devices, knowledge dissemination, business productivity systems, contacting, entertaining, marketing, storage, tracking, and transactions technology. Moreover, in order to demonstrate the usability of these categories, the authors have conducted preliminary integration of ICT categories with different service types. The findings of this integration offer managers different ways to think about the existing services and choose the most suitable ICT categories that can help to improve services operations or create new services Asian Research Publishing Network (ARPN) 2014 Article PeerReviewed application/pdf en http://eprints.utm.my/52070/1/AzizahAbdRahman2014_CategorizationOfICTRole.pdf Gazem, Nadhmi and Abdul Rahman, Azizah (2014) Categorization of ICT role for service-based small and medium enterprises. Journal of Theoretical and Applied Information Technology, 64 (2). pp. 550-560. ISSN 1817-3195 http://www.jatit.org/volumes/Vol64No2/31Vol64No2.pdf |
| spellingShingle | QA75 Electronic computers. Computer science Gazem, Nadhmi Abdul Rahman, Azizah Categorization of ICT role for service-based small and medium enterprises |
| title | Categorization of ICT role for service-based small and medium enterprises |
| title_full | Categorization of ICT role for service-based small and medium enterprises |
| title_fullStr | Categorization of ICT role for service-based small and medium enterprises |
| title_full_unstemmed | Categorization of ICT role for service-based small and medium enterprises |
| title_short | Categorization of ICT role for service-based small and medium enterprises |
| title_sort | categorization of ict role for service based small and medium enterprises |
| topic | QA75 Electronic computers. Computer science |
| url | http://eprints.utm.my/52070/1/AzizahAbdRahman2014_CategorizationOfICTRole.pdf |
| work_keys_str_mv | AT gazemnadhmi categorizationofictroleforservicebasedsmallandmediumenterprises AT abdulrahmanazizah categorizationofictroleforservicebasedsmallandmediumenterprises |