A study of job satisfaction and its relationship with turnover intentions and organizational citizenship behaviour among employees of hotels in Malaysia
Employees’ job satisfaction is always critical to hospitality industry that relies heavily on its employees as the service provider to achieve competitive advantage and long term success. Although there are many researches carried out to investigate the level of job satisfaction in multiple industri...
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| Format: | Thesis |
| Language: | English |
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2014
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| Online Access: | http://eprints.utm.my/53712/25/OngAiRinMFM2014.pdf |