A review paper on e-service; technology concepts
Recent growth in information technology has set the pace for an electronic revolution leading to emergence of electronic services. Business to consumer e-service assists organizations to decrease costs, speed up delivery time and serve more customers. Therefore, many enterprises have already moved o...
| Main Authors: | , , |
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| Format: | Article |
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Elsevier Ltd
2015
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| _version_ | 1796860647579844608 |
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| author | Taherdoost, Hamed Sahibuddin, Shamsul Jalaliyoon, Neda |
| author_facet | Taherdoost, Hamed Sahibuddin, Shamsul Jalaliyoon, Neda |
| author_sort | Taherdoost, Hamed |
| collection | ePrints |
| description | Recent growth in information technology has set the pace for an electronic revolution leading to emergence of electronic services. Business to consumer e-service assists organizations to decrease costs, speed up delivery time and serve more customers. Therefore, many enterprises have already moved or planning to move their services and goods to the electronic environment. In this regard, it is crucial to recognize the characteristics of each type of products and services. The main goal of this research is to provide an extensive review and gather conceptual perspectives of electronic services. In order to understand the nature of electronic services it is essential to explore the characteristics, advantages and barriers of e-services. This study sets theoretical and research foundation for future empirical researches by differentiates of service and e-service features and furthermore categorization of e-service users. |
| first_indexed | 2024-03-05T19:44:26Z |
| format | Article |
| id | utm.eprints-59118 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T19:44:26Z |
| publishDate | 2015 |
| publisher | Elsevier Ltd |
| record_format | dspace |
| spelling | utm.eprints-591182021-08-24T09:57:02Z http://eprints.utm.my/59118/ A review paper on e-service; technology concepts Taherdoost, Hamed Sahibuddin, Shamsul Jalaliyoon, Neda QA75 Electronic computers. Computer science T58.5-58.64 Information technology Recent growth in information technology has set the pace for an electronic revolution leading to emergence of electronic services. Business to consumer e-service assists organizations to decrease costs, speed up delivery time and serve more customers. Therefore, many enterprises have already moved or planning to move their services and goods to the electronic environment. In this regard, it is crucial to recognize the characteristics of each type of products and services. The main goal of this research is to provide an extensive review and gather conceptual perspectives of electronic services. In order to understand the nature of electronic services it is essential to explore the characteristics, advantages and barriers of e-services. This study sets theoretical and research foundation for future empirical researches by differentiates of service and e-service features and furthermore categorization of e-service users. Elsevier Ltd 2015 Article PeerReviewed Taherdoost, Hamed and Sahibuddin, Shamsul and Jalaliyoon, Neda (2015) A review paper on e-service; technology concepts. Procedia Technology, 19 . pp. 1067-1074. ISSN 2212-0173 http://dx.doi.org/10.1016/j.protcy.2015.02.152 DOI:10.1016/j.protcy.2015.02.152 |
| spellingShingle | QA75 Electronic computers. Computer science T58.5-58.64 Information technology Taherdoost, Hamed Sahibuddin, Shamsul Jalaliyoon, Neda A review paper on e-service; technology concepts |
| title | A review paper on e-service; technology concepts |
| title_full | A review paper on e-service; technology concepts |
| title_fullStr | A review paper on e-service; technology concepts |
| title_full_unstemmed | A review paper on e-service; technology concepts |
| title_short | A review paper on e-service; technology concepts |
| title_sort | review paper on e service technology concepts |
| topic | QA75 Electronic computers. Computer science T58.5-58.64 Information technology |
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