A framework for complaints and suggestions management system (CSMS) and e-CSMS
Complaint is occurred when the provided services or products are unsuccessfully fulfilled the customer’s requirements and needs. Understanding the customer’s need is very important for the organization in purpose to deliver the best quality of services and products. Complaint and suggestion also...
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| Format: | Thesis |
| Language: | English |
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2007
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| Online Access: | http://eprints.utm.my/6146/1/SalwanaMohamadMFC2007.pdf |