A survey of TQM practices in the Malaysian electrical and electronic industry
Total quality management (TQM) is one of the key approaches towards realizing the goal of meeting customer satistaction. Besides efforts for quality improvement by large companies, many small and medium-sized enterprises (SMEs) have also pursued their quality improvement effort, but mostly through...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor and Francis Group
2003
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| Online Access: | http://eprints.utm.my/6184/1/ShariMohdYusof2003_ASurveyofTQMPractices.pdf |