Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan
Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction (JS), affective commitment (AC)...
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| Format: | Article |
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Econjournals
2016
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| _version_ | 1796861745674846208 |
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| author | Mehmood, Nasir Ungku Ahmad, Ungku Norulkamar Irum, Sobia Ashfaq, Muhammad |
| author_facet | Mehmood, Nasir Ungku Ahmad, Ungku Norulkamar Irum, Sobia Ashfaq, Muhammad |
| author_sort | Mehmood, Nasir |
| collection | ePrints |
| description | Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction (JS), affective commitment (AC), and turnover intentions (TI) among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, JS and AC, were significantly related to the TI with negative associations. Based on the conclusions of this study, the implications for future studies are discussed. |
| first_indexed | 2024-03-05T20:01:04Z |
| format | Article |
| id | utm.eprints-71272 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T20:01:04Z |
| publishDate | 2016 |
| publisher | Econjournals |
| record_format | dspace |
| spelling | utm.eprints-712722017-11-16T09:58:36Z http://eprints.utm.my/71272/ Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan Mehmood, Nasir Ungku Ahmad, Ungku Norulkamar Irum, Sobia Ashfaq, Muhammad HD28 Management. Industrial Management Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction (JS), affective commitment (AC), and turnover intentions (TI) among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, JS and AC, were significantly related to the TI with negative associations. Based on the conclusions of this study, the implications for future studies are discussed. Econjournals 2016 Article PeerReviewed Mehmood, Nasir and Ungku Ahmad, Ungku Norulkamar and Irum, Sobia and Ashfaq, Muhammad (2016) Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan. International Review of Management and Marketing, 6 (4). pp. 305-309. ISSN 2146-4405 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84969917171&partnerID=40&md5=d14eae655ab01aa7ca624465018e1e05 |
| spellingShingle | HD28 Management. Industrial Management Mehmood, Nasir Ungku Ahmad, Ungku Norulkamar Irum, Sobia Ashfaq, Muhammad Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan |
| title | Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan |
| title_full | Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan |
| title_fullStr | Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan |
| title_full_unstemmed | Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan |
| title_short | Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan |
| title_sort | job satisfaction affective commitment and turnover intentions among front desk staff evidence from pakistan |
| topic | HD28 Management. Industrial Management |
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