Diffusion innovation in telecommunication industry through customer participation in develop service quality
Service Innovation is crucial point for Telecommunication Industry to sustain in competitive market. Nowadays, the competitive environment among the industry player leads to the decision making process as one of the important part in organization. Thus, this study is to conduct overview of literatur...
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| Format: | Article |
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International Information Institute Ltd.
2016
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| _version_ | 1796861753389219840 |
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| author | Nor Aziz, Ainul Mardhiyah Ismail, Fadillah |
| author_facet | Nor Aziz, Ainul Mardhiyah Ismail, Fadillah |
| author_sort | Nor Aziz, Ainul Mardhiyah |
| collection | ePrints |
| description | Service Innovation is crucial point for Telecommunication Industry to sustain in competitive market. Nowadays, the competitive environment among the industry player leads to the decision making process as one of the important part in organization. Thus, this study is to conduct overview of literature review of relationship between diffusion innovations in decision making process through customer participation towards service quality. All important variables in this study are thoroughly discuss to spread benefits and gap of knowledge mainly for managers level and academic line. Therefore, this study is worthwhile in future research to identify the valuable research findings. |
| first_indexed | 2024-03-05T20:01:11Z |
| format | Article |
| id | utm.eprints-71311 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T20:01:11Z |
| publishDate | 2016 |
| publisher | International Information Institute Ltd. |
| record_format | dspace |
| spelling | utm.eprints-713112017-11-16T09:39:25Z http://eprints.utm.my/71311/ Diffusion innovation in telecommunication industry through customer participation in develop service quality Nor Aziz, Ainul Mardhiyah Ismail, Fadillah HD28 Management. Industrial Management Service Innovation is crucial point for Telecommunication Industry to sustain in competitive market. Nowadays, the competitive environment among the industry player leads to the decision making process as one of the important part in organization. Thus, this study is to conduct overview of literature review of relationship between diffusion innovations in decision making process through customer participation towards service quality. All important variables in this study are thoroughly discuss to spread benefits and gap of knowledge mainly for managers level and academic line. Therefore, this study is worthwhile in future research to identify the valuable research findings. International Information Institute Ltd. 2016 Article PeerReviewed Nor Aziz, Ainul Mardhiyah and Ismail, Fadillah (2016) Diffusion innovation in telecommunication industry through customer participation in develop service quality. Information (Japan), 19 (10). pp. 4689-4694. ISSN 1343-4500 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85017111456&partnerID=40&md5=658b3009f5b823a53c36404aea541540 |
| spellingShingle | HD28 Management. Industrial Management Nor Aziz, Ainul Mardhiyah Ismail, Fadillah Diffusion innovation in telecommunication industry through customer participation in develop service quality |
| title | Diffusion innovation in telecommunication industry through customer participation in develop service quality |
| title_full | Diffusion innovation in telecommunication industry through customer participation in develop service quality |
| title_fullStr | Diffusion innovation in telecommunication industry through customer participation in develop service quality |
| title_full_unstemmed | Diffusion innovation in telecommunication industry through customer participation in develop service quality |
| title_short | Diffusion innovation in telecommunication industry through customer participation in develop service quality |
| title_sort | diffusion innovation in telecommunication industry through customer participation in develop service quality |
| topic | HD28 Management. Industrial Management |
| work_keys_str_mv | AT norazizainulmardhiyah diffusioninnovationintelecommunicationindustrythroughcustomerparticipationindevelopservicequality AT ismailfadillah diffusioninnovationintelecommunicationindustrythroughcustomerparticipationindevelopservicequality |