An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry
This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A self-administered survey was used to collect the data from respondents. A total of 500 questionnaires were distributed to customers at resort hotels in three...
Main Authors: | Ali, F., Amin, M., Cobanoglu, C. |
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Format: | Article |
Published: |
Routledge
2016
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Subjects: |
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