How To Establish Customers Satisfaction In Healthcare Industry?
The focus of this study is to examine the importance and effectiveness of lean management and employee satisfaction towards customer satisfaction. The simplified and standardization of processes lean management able to eliminate unnecessary workload and increases employee satisfaction that lead to r...
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| Format: | Article |
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2017
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| _version_ | 1796863364299751424 |
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| author | Mahadi, Nomahaza Aziz, Faiq Zainal Ariffin3, Zailin Omar, Siti Sarah Yaakob, Azizul Yadi |
| author_facet | Mahadi, Nomahaza Aziz, Faiq Zainal Ariffin3, Zailin Omar, Siti Sarah Yaakob, Azizul Yadi |
| author_sort | Mahadi, Nomahaza |
| collection | ePrints |
| description | The focus of this study is to examine the importance and effectiveness of lean management and employee satisfaction towards customer satisfaction. The simplified and standardization of processes lean management able to eliminate unnecessary workload and increases employee satisfaction that lead to resulting positive customer satisfaction for organization. This study also designed to fulfill the previous research gap by analyze the capability of lean management and employee satisfaction towards establishing customer satisfaction in healthcare industry. Based on previous literature review, this study derived two proposition which are lean management is positively related to customer satisfaction and employee satisfaction is positively related to customers satisfaction. |
| first_indexed | 2024-03-05T20:25:39Z |
| format | Article |
| id | utm.eprints-81320 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T20:25:39Z |
| publishDate | 2017 |
| record_format | dspace |
| spelling | utm.eprints-813202019-08-04T03:34:44Z http://eprints.utm.my/81320/ How To Establish Customers Satisfaction In Healthcare Industry? Mahadi, Nomahaza Aziz, Faiq Zainal Ariffin3, Zailin Omar, Siti Sarah Yaakob, Azizul Yadi HF Commerce The focus of this study is to examine the importance and effectiveness of lean management and employee satisfaction towards customer satisfaction. The simplified and standardization of processes lean management able to eliminate unnecessary workload and increases employee satisfaction that lead to resulting positive customer satisfaction for organization. This study also designed to fulfill the previous research gap by analyze the capability of lean management and employee satisfaction towards establishing customer satisfaction in healthcare industry. Based on previous literature review, this study derived two proposition which are lean management is positively related to customer satisfaction and employee satisfaction is positively related to customers satisfaction. 2017 Article PeerReviewed Mahadi, Nomahaza and Aziz, Faiq and Zainal Ariffin3, Zailin and Omar, Siti Sarah and Yaakob, Azizul Yadi (2017) How To Establish Customers Satisfaction In Healthcare Industry? International Journal of Academic Research in Business and Social Sciences, 7 (10). ISSN 2222-6990 http://dx.doi.org/10.1016/j.jclepro.2017.08.138 DOI:10.1016/j.jclepro.2017.08.138 |
| spellingShingle | HF Commerce Mahadi, Nomahaza Aziz, Faiq Zainal Ariffin3, Zailin Omar, Siti Sarah Yaakob, Azizul Yadi How To Establish Customers Satisfaction In Healthcare Industry? |
| title | How To Establish Customers Satisfaction In Healthcare Industry? |
| title_full | How To Establish Customers Satisfaction In Healthcare Industry? |
| title_fullStr | How To Establish Customers Satisfaction In Healthcare Industry? |
| title_full_unstemmed | How To Establish Customers Satisfaction In Healthcare Industry? |
| title_short | How To Establish Customers Satisfaction In Healthcare Industry? |
| title_sort | how to establish customers satisfaction in healthcare industry |
| topic | HF Commerce |
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