| Summary: | Simulation is a crucial problem-solving strategy for many real world problems. It represents a powerful ‘what if’ tool for analyzing and evaluating i) the behavior of a new or existing system, and ii) the performance of modifications or changes made to the system. Organizations can certainly benefit from its application for enhanced decision support, efficiency and productivity. However, conducting a proper simulation is both an art and a science. It is not an easy task, and many organizations still do not have a clear idea of how to proceed with it. This paper presents the results of a case study conducted in a manufacturing company in Malaysia. Specifically, the major aim is to demonstrate how simulation can be conducted and how it can be applied in the company’s manufacturing activities. Hopefully, the information extracted from this study will be beneficial to organizations that are in the throes of adopting simulation.
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