Understanding how IT capability impacts sustainable competitive advantage through business process management
Business Process Management or BPM is the blueprint of how work is performed in any organisation to deliver customer requirements. Sustainable Competitive Advantage or SCA pushes organisations to adopt flexibility and dynamism into their systems, processes and culture. A study was carried out to det...
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| Format: | Article |
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Macrothink Institute
2019
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| author | Nadarajah, Devika Syed Abdul Kadir, Sharifah Latifah Khalid, Haliyana |
| author_facet | Nadarajah, Devika Syed Abdul Kadir, Sharifah Latifah Khalid, Haliyana |
| author_sort | Nadarajah, Devika |
| collection | ePrints |
| description | Business Process Management or BPM is the blueprint of how work is performed in any organisation to deliver customer requirements. Sustainable Competitive Advantage or SCA pushes organisations to adopt flexibility and dynamism into their systems, processes and culture. A study was carried out to determine the influence of BPM on SCA, and to identify the antecedents of BPM in creating SCA. One of the antecedents’ of the study was IT capability. The study was based on organisations in Malaysia. The results from the study revealed that IT capability failed to observe significant relationship to BPM and SCA. In an attempt to understand further this phenomenon, a series of interviews were carried out on 3 companies representing the telecommunications, consulting and manufacturing industries. The findings revealed that while IT capability is a “must-have”, there are numerous factors that may influence or hinder the effectiveness of IT capability implementation. |
| first_indexed | 2024-03-05T20:48:44Z |
| format | Article |
| id | utm.eprints-89761 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T20:48:44Z |
| publishDate | 2019 |
| publisher | Macrothink Institute |
| record_format | dspace |
| spelling | utm.eprints-897612021-02-22T06:00:41Z http://eprints.utm.my/89761/ Understanding how IT capability impacts sustainable competitive advantage through business process management Nadarajah, Devika Syed Abdul Kadir, Sharifah Latifah Khalid, Haliyana HB Economic Theory Business Process Management or BPM is the blueprint of how work is performed in any organisation to deliver customer requirements. Sustainable Competitive Advantage or SCA pushes organisations to adopt flexibility and dynamism into their systems, processes and culture. A study was carried out to determine the influence of BPM on SCA, and to identify the antecedents of BPM in creating SCA. One of the antecedents’ of the study was IT capability. The study was based on organisations in Malaysia. The results from the study revealed that IT capability failed to observe significant relationship to BPM and SCA. In an attempt to understand further this phenomenon, a series of interviews were carried out on 3 companies representing the telecommunications, consulting and manufacturing industries. The findings revealed that while IT capability is a “must-have”, there are numerous factors that may influence or hinder the effectiveness of IT capability implementation. Macrothink Institute 2019 Article PeerReviewed Nadarajah, Devika and Syed Abdul Kadir, Sharifah Latifah and Khalid, Haliyana (2019) Understanding how IT capability impacts sustainable competitive advantage through business process management. Business Management And Strategy, 10 (2). pp. 250-264. ISSN 2157-6068 http://dx.doi.org/10.5296/bms.v10i2.15899 |
| spellingShingle | HB Economic Theory Nadarajah, Devika Syed Abdul Kadir, Sharifah Latifah Khalid, Haliyana Understanding how IT capability impacts sustainable competitive advantage through business process management |
| title | Understanding how IT capability impacts sustainable competitive advantage through business process management |
| title_full | Understanding how IT capability impacts sustainable competitive advantage through business process management |
| title_fullStr | Understanding how IT capability impacts sustainable competitive advantage through business process management |
| title_full_unstemmed | Understanding how IT capability impacts sustainable competitive advantage through business process management |
| title_short | Understanding how IT capability impacts sustainable competitive advantage through business process management |
| title_sort | understanding how it capability impacts sustainable competitive advantage through business process management |
| topic | HB Economic Theory |
| work_keys_str_mv | AT nadarajahdevika understandinghowitcapabilityimpactssustainablecompetitiveadvantagethroughbusinessprocessmanagement AT syedabdulkadirsharifahlatifah understandinghowitcapabilityimpactssustainablecompetitiveadvantagethroughbusinessprocessmanagement AT khalidhaliyana understandinghowitcapabilityimpactssustainablecompetitiveadvantagethroughbusinessprocessmanagement |