A modified UTAUT model for hospital information systems geared towards motivating patient loyalty
Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to genera...
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| Format: | Book Section |
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Springer, Cham
2021
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| _version_ | 1796866322758369280 |
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| author | Alismaili, Saleh Nasser Rashid Shanmugam, Mohana Kasim, Hairol Adenan Magalingam, Pritheega |
| author_facet | Alismaili, Saleh Nasser Rashid Shanmugam, Mohana Kasim, Hairol Adenan Magalingam, Pritheega |
| author_sort | Alismaili, Saleh Nasser Rashid |
| collection | ePrints |
| description | Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies. |
| first_indexed | 2024-03-05T21:10:25Z |
| format | Book Section |
| id | utm.eprints-96934 |
| institution | Universiti Teknologi Malaysia - ePrints |
| last_indexed | 2024-03-05T21:10:25Z |
| publishDate | 2021 |
| publisher | Springer, Cham |
| record_format | dspace |
| spelling | utm.eprints-969342022-09-04T07:11:19Z http://eprints.utm.my/96934/ A modified UTAUT model for hospital information systems geared towards motivating patient loyalty Alismaili, Saleh Nasser Rashid Shanmugam, Mohana Kasim, Hairol Adenan Magalingam, Pritheega T Technology (General) Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies. Springer, Cham 2021 Book Section PeerReviewed Alismaili, Saleh Nasser Rashid and Shanmugam, Mohana and Kasim, Hairol Adenan and Magalingam, Pritheega (2021) A modified UTAUT model for hospital information systems geared towards motivating patient loyalty. In: Innovative Systems for Intelligent Health Informatics : Data Science, Health Informatics, Intelligent Systems, Smart Computing. Lecture Notes on Data Engineering and Communications Technologies, 72 (NA). Springer, Cham, NA, pp. 207-216. ISBN 978-3-030-70712-5 http://dx.doi.org/10.22059/JITM.2022.84901 DOI : 10.22059/JITM.2022.84901 |
| spellingShingle | T Technology (General) Alismaili, Saleh Nasser Rashid Shanmugam, Mohana Kasim, Hairol Adenan Magalingam, Pritheega A modified UTAUT model for hospital information systems geared towards motivating patient loyalty |
| title | A modified UTAUT model for hospital information systems geared towards motivating patient loyalty |
| title_full | A modified UTAUT model for hospital information systems geared towards motivating patient loyalty |
| title_fullStr | A modified UTAUT model for hospital information systems geared towards motivating patient loyalty |
| title_full_unstemmed | A modified UTAUT model for hospital information systems geared towards motivating patient loyalty |
| title_short | A modified UTAUT model for hospital information systems geared towards motivating patient loyalty |
| title_sort | modified utaut model for hospital information systems geared towards motivating patient loyalty |
| topic | T Technology (General) |
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