Assessing email responsiveness: The case of hotels in Malaysia
The advancement of Information Technology (IT) has given tremendous effects on hotel industry.IT has been perceived as the competitive weapon to survive in the intense competition in the hotels business. As a result, in 2003, 63% of hotels listed by the Ministry of Culture, Arts and Tourism of Mala...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2005
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/10520/1/MR4.pdf |