Knowledge based helpdesk system in Nuclear Malaysia
Knowledge based (K-based) Helpdesk system is a knowledge oriented web based system that provides support to business process of the technical service providers.It is a multi- centric system which focuses on end-users, technical workers and higher level management through utilization of knowledge...
| Main Authors: | , , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/10850/1/CR93.pdf |
| _version_ | 1803626122043195392 |
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| author | Sulaiman, Mohamad Safuan Abdul Rahman, Abdul Muin Nasirudin, Norzalina Abd Ghani, Khairiel Adyani Mhd. Ramli, Abd Aziz Khalid, Mohd Ashhar |
| author_facet | Sulaiman, Mohamad Safuan Abdul Rahman, Abdul Muin Nasirudin, Norzalina Abd Ghani, Khairiel Adyani Mhd. Ramli, Abd Aziz Khalid, Mohd Ashhar |
| author_sort | Sulaiman, Mohamad Safuan |
| collection | UUM |
| description | Knowledge based (K-based) Helpdesk system is
a knowledge oriented web based system that
provides support to business process of the
technical service providers.It is a multi-
centric system which focuses on end-users, technical workers and higher level management through utilization of knowledge which resides and grows within the system. The objectives of the system are to be a user-friendly, capture technical knowledge for efficient performance and educating users for self reliance.These were achieved through the improvement of the helpdesk business process and better management of technical knowledge. This system has been tested and implemented in Information Technology Center (IT), Engineering Division (BKJ) and Instrumentation and Automation Center (IAC) at the Malaysian Nuclear Agency (Nuclear Malaysia). Higher levels of user satisfaction and faster growth in technical knowledge repository have been recorded in the system.This paper describes the helpdesk system in the perspective of management of its technical knowledge contributing to strengthening organizational knowledge asset of Nuclear Malaysia as national nuclear research institution. |
| first_indexed | 2024-07-04T05:45:08Z |
| format | Conference or Workshop Item |
| id | uum-10850 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:45:08Z |
| publishDate | 2012 |
| record_format | dspace |
| spelling | uum-108502017-05-03T06:41:55Z https://repo.uum.edu.my/id/eprint/10850/ Knowledge based helpdesk system in Nuclear Malaysia Sulaiman, Mohamad Safuan Abdul Rahman, Abdul Muin Nasirudin, Norzalina Abd Ghani, Khairiel Adyani Mhd. Ramli, Abd Aziz Khalid, Mohd Ashhar HD28 Management. Industrial Management Knowledge based (K-based) Helpdesk system is a knowledge oriented web based system that provides support to business process of the technical service providers.It is a multi- centric system which focuses on end-users, technical workers and higher level management through utilization of knowledge which resides and grows within the system. The objectives of the system are to be a user-friendly, capture technical knowledge for efficient performance and educating users for self reliance.These were achieved through the improvement of the helpdesk business process and better management of technical knowledge. This system has been tested and implemented in Information Technology Center (IT), Engineering Division (BKJ) and Instrumentation and Automation Center (IAC) at the Malaysian Nuclear Agency (Nuclear Malaysia). Higher levels of user satisfaction and faster growth in technical knowledge repository have been recorded in the system.This paper describes the helpdesk system in the perspective of management of its technical knowledge contributing to strengthening organizational knowledge asset of Nuclear Malaysia as national nuclear research institution. 2012-07-04 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/10850/1/CR93.pdf Sulaiman, Mohamad Safuan and Abdul Rahman, Abdul Muin and Nasirudin, Norzalina and Abd Ghani, Khairiel Adyani and Mhd. Ramli, Abd Aziz and Khalid, Mohd Ashhar (2012) Knowledge based helpdesk system in Nuclear Malaysia. In: Knowledge Management International Conference (KMICe) 2012, 4 – 6 July 2012, Johor Bahru, Malaysia. http://www.kmice.cms.net.my |
| spellingShingle | HD28 Management. Industrial Management Sulaiman, Mohamad Safuan Abdul Rahman, Abdul Muin Nasirudin, Norzalina Abd Ghani, Khairiel Adyani Mhd. Ramli, Abd Aziz Khalid, Mohd Ashhar Knowledge based helpdesk system in Nuclear Malaysia |
| title | Knowledge based helpdesk system in Nuclear Malaysia |
| title_full | Knowledge based helpdesk system in Nuclear Malaysia |
| title_fullStr | Knowledge based helpdesk system in Nuclear Malaysia |
| title_full_unstemmed | Knowledge based helpdesk system in Nuclear Malaysia |
| title_short | Knowledge based helpdesk system in Nuclear Malaysia |
| title_sort | knowledge based helpdesk system in nuclear malaysia |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/10850/1/CR93.pdf |
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