Applicability of agent based systems in customer knowledge management
Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises.This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems.This is to provide a framework to acquire the cryptic knowledge from and...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/11365/1/359-363-CR156.pdf |
| _version_ | 1803626228155940864 |
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| author | Homayouni, Seyed Mahdi Tang, Sai Hong |
| author_facet | Homayouni, Seyed Mahdi Tang, Sai Hong |
| author_sort | Homayouni, Seyed Mahdi |
| collection | UUM |
| description | Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises.This paper proposes to integrate the agent-mediated knowledge
management and the customer knowledge management systems.This is to provide a framework to acquire the cryptic knowledge from and related to the customers and provides
required knowledge for them.The abilities of agents in knowledge management systems are reviewed in advance then these capabilities
are collated to the requirements of the
customer knowledge management.A simple model for agent-mediated customer knowledge management systems is proposed as the final goal of this paper. |
| first_indexed | 2024-07-04T05:46:50Z |
| format | Conference or Workshop Item |
| id | uum-11365 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:46:50Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | uum-113652014-07-24T06:57:50Z https://repo.uum.edu.my/id/eprint/11365/ Applicability of agent based systems in customer knowledge management Homayouni, Seyed Mahdi Tang, Sai Hong QA75 Electronic computers. Computer science Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises.This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems.This is to provide a framework to acquire the cryptic knowledge from and related to the customers and provides required knowledge for them.The abilities of agents in knowledge management systems are reviewed in advance then these capabilities are collated to the requirements of the customer knowledge management.A simple model for agent-mediated customer knowledge management systems is proposed as the final goal of this paper. 2008-06-10 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/11365/1/359-363-CR156.pdf Homayouni, Seyed Mahdi and Tang, Sai Hong (2008) Applicability of agent based systems in customer knowledge management. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia. http://www.kmice.uum.edu.my |
| spellingShingle | QA75 Electronic computers. Computer science Homayouni, Seyed Mahdi Tang, Sai Hong Applicability of agent based systems in customer knowledge management |
| title | Applicability of agent based systems in customer knowledge management |
| title_full | Applicability of agent based systems in customer knowledge management |
| title_fullStr | Applicability of agent based systems in customer knowledge management |
| title_full_unstemmed | Applicability of agent based systems in customer knowledge management |
| title_short | Applicability of agent based systems in customer knowledge management |
| title_sort | applicability of agent based systems in customer knowledge management |
| topic | QA75 Electronic computers. Computer science |
| url | https://repo.uum.edu.my/id/eprint/11365/1/359-363-CR156.pdf |
| work_keys_str_mv | AT homayouniseyedmahdi applicabilityofagentbasedsystemsincustomerknowledgemanagement AT tangsaihong applicabilityofagentbasedsystemsincustomerknowledgemanagement |