Information and communication technology architecture models for the service level management
Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management i...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2006
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/11434/1/9.pdf |
| _version_ | 1825802830574780416 |
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| author | Holland, Alexander Fathi, Madjid |
| author_facet | Holland, Alexander Fathi, Madjid |
| author_sort | Holland, Alexander |
| collection | UUM |
| description | Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability
and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures to assist service support processes. |
| first_indexed | 2024-07-04T05:47:02Z |
| format | Conference or Workshop Item |
| id | uum-11434 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:47:02Z |
| publishDate | 2006 |
| record_format | eprints |
| spelling | uum-114342014-08-24T06:24:46Z https://repo.uum.edu.my/id/eprint/11434/ Information and communication technology architecture models for the service level management Holland, Alexander Fathi, Madjid T Technology (General) Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures to assist service support processes. 2006-06-06 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/11434/1/9.pdf Holland, Alexander and Fathi, Madjid (2006) Information and communication technology architecture models for the service level management. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur. http://www.kmice.cms.net.my/ |
| spellingShingle | T Technology (General) Holland, Alexander Fathi, Madjid Information and communication technology architecture models for the service level management |
| title | Information and communication technology architecture models for the service level management |
| title_full | Information and communication technology architecture models for the service level management |
| title_fullStr | Information and communication technology architecture models for the service level management |
| title_full_unstemmed | Information and communication technology architecture models for the service level management |
| title_short | Information and communication technology architecture models for the service level management |
| title_sort | information and communication technology architecture models for the service level management |
| topic | T Technology (General) |
| url | https://repo.uum.edu.my/id/eprint/11434/1/9.pdf |
| work_keys_str_mv | AT hollandalexander informationandcommunicationtechnologyarchitecturemodelsfortheservicelevelmanagement AT fathimadjid informationandcommunicationtechnologyarchitecturemodelsfortheservicelevelmanagement |