The design of effective online help in Web applications
The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a g...
| Asıl Yazarlar: | , , |
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| Materyal Türü: | Conference or Workshop Item |
| Dil: | English |
| Baskı/Yayın Bilgisi: |
2006
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| Konular: | |
| Online Erişim: | https://repo.uum.edu.my/id/eprint/11492/1/309.pdf |
| _version_ | 1825802840092704768 |
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| author | Roy, Marie Christine Rannou, Yves Rivard, Lucie |
| author_facet | Roy, Marie Christine Rannou, Yves Rivard, Lucie |
| author_sort | Roy, Marie Christine |
| collection | UUM |
| description | The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a guide for the appropriate choice and design of task support tools based on user profiles, tasks and characteristics of help tools. |
| first_indexed | 2024-07-04T05:47:11Z |
| format | Conference or Workshop Item |
| id | uum-11492 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:47:11Z |
| publishDate | 2006 |
| record_format | eprints |
| spelling | uum-114922014-07-14T08:09:56Z https://repo.uum.edu.my/id/eprint/11492/ The design of effective online help in Web applications Roy, Marie Christine Rannou, Yves Rivard, Lucie TK Electrical engineering. Electronics Nuclear engineering The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a guide for the appropriate choice and design of task support tools based on user profiles, tasks and characteristics of help tools. 2006-06-06 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/11492/1/309.pdf Roy, Marie Christine and Rannou, Yves and Rivard, Lucie (2006) The design of effective online help in Web applications. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur. http://www.kmice.cms.net.my/ |
| spellingShingle | TK Electrical engineering. Electronics Nuclear engineering Roy, Marie Christine Rannou, Yves Rivard, Lucie The design of effective online help in Web applications |
| title | The design of effective online help in Web applications |
| title_full | The design of effective online help in Web applications |
| title_fullStr | The design of effective online help in Web applications |
| title_full_unstemmed | The design of effective online help in Web applications |
| title_short | The design of effective online help in Web applications |
| title_sort | design of effective online help in web applications |
| topic | TK Electrical engineering. Electronics Nuclear engineering |
| url | https://repo.uum.edu.my/id/eprint/11492/1/309.pdf |
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