The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis
It would be a great mistake if accountants regard information technology as a cost center rather than a value creation tool for the business.Some of them would just leave the system to be handled by end-users without further auditing supporting.As a result, many corporate organizations thirst for ac...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/11763/1/Hasri.pdf |
| Summary: | It would be a great mistake if accountants regard information technology as a cost center rather than a value creation tool for the business.Some of them would just leave the system to be handled by end-users without further auditing supporting.As a result, many corporate organizations thirst for accurate information on user information satisfaction (UIS).Study on the Integrated Financial Accounting System (IFAS) tries to explain UIS in both end-user's expectation and system's performance.Results on expectation-performance gap analysis revealed some shortcoming in IFAS services towards meeting the end-users' needs. This paper hopefully will serve for future reference in providing better IFAS's internal control. |
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