The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis
It would be a great mistake if accountants regard information technology as a cost center rather than a value creation tool for the business.Some of them would just leave the system to be handled by end-users without further auditing supporting.As a result, many corporate organizations thirst for ac...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/11763/1/Hasri.pdf |
| _version_ | 1825802888415281152 |
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| author | Mustafa @ Abdul Razak, Hasri Che Ahmad, Ayoib |
| author_facet | Mustafa @ Abdul Razak, Hasri Che Ahmad, Ayoib |
| author_sort | Mustafa @ Abdul Razak, Hasri |
| collection | UUM |
| description | It would be a great mistake if accountants regard information technology as a cost center rather than a value creation tool for the business.Some of them would just leave the system to be handled by end-users without further auditing supporting.As a result, many corporate organizations thirst for accurate information on user information satisfaction (UIS).Study on the Integrated Financial Accounting System (IFAS) tries to explain UIS in both end-user's expectation and system's performance.Results on expectation-performance gap analysis revealed some shortcoming in IFAS services towards meeting the end-users' needs. This paper hopefully will serve for future reference in providing better IFAS's internal control. |
| first_indexed | 2024-07-04T05:47:57Z |
| format | Conference or Workshop Item |
| id | uum-11763 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:47:57Z |
| publishDate | 2000 |
| record_format | eprints |
| spelling | uum-117632014-08-19T00:55:08Z https://repo.uum.edu.my/id/eprint/11763/ The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis Mustafa @ Abdul Razak, Hasri Che Ahmad, Ayoib HF5601 Accounting It would be a great mistake if accountants regard information technology as a cost center rather than a value creation tool for the business.Some of them would just leave the system to be handled by end-users without further auditing supporting.As a result, many corporate organizations thirst for accurate information on user information satisfaction (UIS).Study on the Integrated Financial Accounting System (IFAS) tries to explain UIS in both end-user's expectation and system's performance.Results on expectation-performance gap analysis revealed some shortcoming in IFAS services towards meeting the end-users' needs. This paper hopefully will serve for future reference in providing better IFAS's internal control. 2000-11-13 Conference or Workshop Item NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/11763/1/Hasri.pdf Mustafa @ Abdul Razak, Hasri and Che Ahmad, Ayoib (2000) The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis. In: Seminar on Accounting and Information Technology, Strengthening the accounting profession in the new millennium : Issues, Opportunities and Threats, 13-14 November 2000, Convention Centre Universiti Utara Malaysia. (Unpublished) |
| spellingShingle | HF5601 Accounting Mustafa @ Abdul Razak, Hasri Che Ahmad, Ayoib The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis |
| title | The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis |
| title_full | The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis |
| title_fullStr | The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis |
| title_full_unstemmed | The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis |
| title_short | The measurement of user information satisfaction on integrated financial accounting system: An expectation-performance gap analysis |
| title_sort | measurement of user information satisfaction on integrated financial accounting system an expectation performance gap analysis |
| topic | HF5601 Accounting |
| url | https://repo.uum.edu.my/id/eprint/11763/1/Hasri.pdf |
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