An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia
A study on organisational culture, employee job stress and job satisfaction within tax administrations especially in developing countries is not evidenced in the literature. This study therefore examines these aspects within the indirect tax administration in Malaysia.Data for this study was collect...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Promoting Ideas (CPI), USA
2010
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/12292/1/7.pdf |
| _version_ | 1803626396740747264 |
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| author | Mansor, Muzainah Tayib, Mahamad |
| author_facet | Mansor, Muzainah Tayib, Mahamad |
| author_sort | Mansor, Muzainah |
| collection | UUM |
| description | A study on organisational culture, employee job stress and job satisfaction within tax administrations especially in developing countries is not evidenced in the literature. This study therefore examines these aspects within the indirect tax administration in Malaysia.Data for this study was collected through a questionnaire survey on the tax employees of the Royal Malaysian Customs Wilayah Persekutuan Kuala Lumpur (RMC-WPKL). The investigation on organisational culture indicates that hierarchical culture is the dominant culture at the department.The assessment on job stress reveals that the employees are uncertain on the evaluation for a raise or promotion.The examination on job satisfaction shows that the employees are
dissatisfied with the department’s concern for its employees’ welfare, and the system for recognizing and rewarding outstanding performance.It is also found that there are significant correlations among organisational culture, employee job stress and employee
job satisfaction at RMC-WPKL.The results of this study signify that action should be taken to change the department’s culture orientation, reduce employees’ stress and improve employees’ satisfaction. |
| first_indexed | 2024-07-04T05:49:30Z |
| format | Article |
| id | uum-12292 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:49:30Z |
| publishDate | 2010 |
| publisher | Center for Promoting Ideas (CPI), USA |
| record_format | dspace |
| spelling | uum-122922016-04-25T03:40:07Z https://repo.uum.edu.my/id/eprint/12292/ An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia Mansor, Muzainah Tayib, Mahamad HD28 Management. Industrial Management A study on organisational culture, employee job stress and job satisfaction within tax administrations especially in developing countries is not evidenced in the literature. This study therefore examines these aspects within the indirect tax administration in Malaysia.Data for this study was collected through a questionnaire survey on the tax employees of the Royal Malaysian Customs Wilayah Persekutuan Kuala Lumpur (RMC-WPKL). The investigation on organisational culture indicates that hierarchical culture is the dominant culture at the department.The assessment on job stress reveals that the employees are uncertain on the evaluation for a raise or promotion.The examination on job satisfaction shows that the employees are dissatisfied with the department’s concern for its employees’ welfare, and the system for recognizing and rewarding outstanding performance.It is also found that there are significant correlations among organisational culture, employee job stress and employee job satisfaction at RMC-WPKL.The results of this study signify that action should be taken to change the department’s culture orientation, reduce employees’ stress and improve employees’ satisfaction. Center for Promoting Ideas (CPI), USA 2010-10 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/12292/1/7.pdf Mansor, Muzainah and Tayib, Mahamad (2010) An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia. International Journal of Business and Social Science (IJBSS), 1 (1). pp. 81-95. ISSN 2219-1933 http://ijbssnet.com/index.php/home |
| spellingShingle | HD28 Management. Industrial Management Mansor, Muzainah Tayib, Mahamad An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia |
| title | An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia |
| title_full | An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia |
| title_fullStr | An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia |
| title_full_unstemmed | An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia |
| title_short | An empirical examination of organisational culture, job stress and job satisfaction within the indirect tax administration in Malaysia |
| title_sort | empirical examination of organisational culture job stress and job satisfaction within the indirect tax administration in malaysia |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/12292/1/7.pdf |
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