A preliminary study on effects of social media in crisis communication from public relations practitioners’ views
Studies on effects of social media on crisis communication is scarce.This study sought to bridge this gap in research and provide insights for organizations to use in managing crisis communication today.The data for this preliminary study is based on interviews of public relations professionals and...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier Ltd.
2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/13027/1/pro26.pdf |
| _version_ | 1803626521142755328 |
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| author | Husain, Kalthom Abdullah, Aida Nasirah Ishak, Mastura Kamarudin, Mohd Fauzi Robani, Anidah Mohin, Mohaida Syed Hassan, Syed Najmuddin |
| author_facet | Husain, Kalthom Abdullah, Aida Nasirah Ishak, Mastura Kamarudin, Mohd Fauzi Robani, Anidah Mohin, Mohaida Syed Hassan, Syed Najmuddin |
| author_sort | Husain, Kalthom |
| collection | UUM |
| description | Studies on effects of social media on crisis communication is scarce.This study sought to bridge this gap in research and provide insights for organizations to use in managing crisis communication today.The data for this preliminary study is based on interviews of public relations professionals and case histories of Malaysia Airlines MH 370 crises.It was found that social media substantially accelerated the need for crisis communication by altering the practice of crisis communication, from how crises is reported and managed by organizations.This study also proposed strategies that organizations can implement to prepare for managing the social media element of a crisis. |
| first_indexed | 2024-07-04T05:51:29Z |
| format | Article |
| id | uum-13027 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:51:29Z |
| publishDate | 2014 |
| publisher | Elsevier Ltd. |
| record_format | dspace |
| spelling | uum-130272016-05-17T07:41:40Z https://repo.uum.edu.my/id/eprint/13027/ A preliminary study on effects of social media in crisis communication from public relations practitioners’ views Husain, Kalthom Abdullah, Aida Nasirah Ishak, Mastura Kamarudin, Mohd Fauzi Robani, Anidah Mohin, Mohaida Syed Hassan, Syed Najmuddin P Philology. Linguistics Studies on effects of social media on crisis communication is scarce.This study sought to bridge this gap in research and provide insights for organizations to use in managing crisis communication today.The data for this preliminary study is based on interviews of public relations professionals and case histories of Malaysia Airlines MH 370 crises.It was found that social media substantially accelerated the need for crisis communication by altering the practice of crisis communication, from how crises is reported and managed by organizations.This study also proposed strategies that organizations can implement to prepare for managing the social media element of a crisis. Elsevier Ltd. 2014 Article PeerReviewed application/pdf en cc_by_nc_nd https://repo.uum.edu.my/id/eprint/13027/1/pro26.pdf Husain, Kalthom and Abdullah, Aida Nasirah and Ishak, Mastura and Kamarudin, Mohd Fauzi and Robani, Anidah and Mohin, Mohaida and Syed Hassan, Syed Najmuddin (2014) A preliminary study on effects of social media in crisis communication from public relations practitioners’ views. Procedia - Social and Behavioral Sciences, 155. pp. 223-227. ISSN 1877-0428 http://dx.doi.org/10.1016/j.sbspro.2014.10.283 doi:10.1016/j.sbspro.2014.10.283 doi:10.1016/j.sbspro.2014.10.283 |
| spellingShingle | P Philology. Linguistics Husain, Kalthom Abdullah, Aida Nasirah Ishak, Mastura Kamarudin, Mohd Fauzi Robani, Anidah Mohin, Mohaida Syed Hassan, Syed Najmuddin A preliminary study on effects of social media in crisis communication from public relations practitioners’ views |
| title | A preliminary study on effects of social media in crisis communication from public relations practitioners’ views |
| title_full | A preliminary study on effects of social media in crisis communication from public relations practitioners’ views |
| title_fullStr | A preliminary study on effects of social media in crisis communication from public relations practitioners’ views |
| title_full_unstemmed | A preliminary study on effects of social media in crisis communication from public relations practitioners’ views |
| title_short | A preliminary study on effects of social media in crisis communication from public relations practitioners’ views |
| title_sort | preliminary study on effects of social media in crisis communication from public relations practitioners views |
| topic | P Philology. Linguistics |
| url | https://repo.uum.edu.my/id/eprint/13027/1/pro26.pdf |
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