Empirical evidence of e-banking and customer perception on banks service quality in Nigeria
As competition in the financial services market increases, high street banks are faced with the strategic challenge of more effectively managing customers of varying worth through the delivery platform.The main objective of the study is to find out the relationship between E-banking and customer pe...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
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2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/13172/1/87.pdf |
| _version_ | 1803626547909754880 |
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| author | Usman, Umar Jibril, Abdulsalam |
| author_facet | Usman, Umar Jibril, Abdulsalam |
| author_sort | Usman, Umar |
| collection | UUM |
| description | As competition in the financial services market increases, high street banks are faced with the strategic challenge of more effectively managing customers of varying worth through the delivery platform.The main objective of the study is to
find out the relationship between E-banking and customer perception of banks service quality a chi-square was used to run and determine the level of significant relationship between dependent variable and independent variables, while regression analysis is conducted using SPSS to examine how strong the relationship between the dependent variable and independent variables,the
findings show a positive relationship between E-banking and customer perception of banks service quality, therefore in line with the findings and
conclusions of this study, it is recommended that there is the need to deploy more resources to improve on the existing relationship on the activities between E-banking and customer perception of banks service quality in Nigeria. |
| first_indexed | 2024-07-04T05:51:55Z |
| format | Conference or Workshop Item |
| id | uum-13172 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:51:55Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | uum-131722015-01-25T01:58:29Z https://repo.uum.edu.my/id/eprint/13172/ Empirical evidence of e-banking and customer perception on banks service quality in Nigeria Usman, Umar Jibril, Abdulsalam HG Finance As competition in the financial services market increases, high street banks are faced with the strategic challenge of more effectively managing customers of varying worth through the delivery platform.The main objective of the study is to find out the relationship between E-banking and customer perception of banks service quality a chi-square was used to run and determine the level of significant relationship between dependent variable and independent variables, while regression analysis is conducted using SPSS to examine how strong the relationship between the dependent variable and independent variables,the findings show a positive relationship between E-banking and customer perception of banks service quality, therefore in line with the findings and conclusions of this study, it is recommended that there is the need to deploy more resources to improve on the existing relationship on the activities between E-banking and customer perception of banks service quality in Nigeria. 2014-11-29 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/13172/1/87.pdf Usman, Umar and Jibril, Abdulsalam (2014) Empirical evidence of e-banking and customer perception on banks service quality in Nigeria. In: UUM International Conference on Governance 2014 (ICG), 29th - 30th November 2014, Flamingo Hotel By The Beach, Pulau Pinang. http://www.uumicg2014.com/ |
| spellingShingle | HG Finance Usman, Umar Jibril, Abdulsalam Empirical evidence of e-banking and customer perception on banks service quality in Nigeria |
| title | Empirical evidence of e-banking and customer perception on banks service quality in Nigeria |
| title_full | Empirical evidence of e-banking and customer perception on banks service quality in Nigeria |
| title_fullStr | Empirical evidence of e-banking and customer perception on banks service quality in Nigeria |
| title_full_unstemmed | Empirical evidence of e-banking and customer perception on banks service quality in Nigeria |
| title_short | Empirical evidence of e-banking and customer perception on banks service quality in Nigeria |
| title_sort | empirical evidence of e banking and customer perception on banks service quality in nigeria |
| topic | HG Finance |
| url | https://repo.uum.edu.my/id/eprint/13172/1/87.pdf |
| work_keys_str_mv | AT usmanumar empiricalevidenceofebankingandcustomerperceptiononbanksservicequalityinnigeria AT jibrilabdulsalam empiricalevidenceofebankingandcustomerperceptiononbanksservicequalityinnigeria |