Proposing the relationship between TQM and service quality in public university: A framework
Service quality considered as one of indicator to measure customer satisfaction in delivering of service.Hence, customer becomes an important actor due to they were expected satisfied during receiving the service. Whilst, the practices of total quality management (TQM) generally known through manufa...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher)
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/14311/1/111-115.pdf |
| _version_ | 1825803338503946240 |
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| author | Saberi, Nasarina Romle, Abd Rahim Abd Hamid, Siti Nur Illani |
| author_facet | Saberi, Nasarina Romle, Abd Rahim Abd Hamid, Siti Nur Illani |
| author_sort | Saberi, Nasarina |
| collection | UUM |
| description | Service quality considered as one of indicator to measure customer satisfaction in delivering of service.Hence, customer becomes an important actor due to they were expected satisfied during receiving the service. Whilst, the practices of total quality management (TQM) generally known through manufacturing industries rather than
education sector.Indeed, the practices of TQM should be giving more attention in order to improve the quality standard in delivering the service.Hence, several dimensions of TQM were selected in order seeking better service performance and serve better quality of service. Thus, this article will proposed the relationship of TQM practices and service quality in public university. |
| first_indexed | 2024-07-04T05:55:21Z |
| format | Article |
| id | uum-14311 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:55:21Z |
| publishDate | 2015 |
| publisher | ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) |
| record_format | eprints |
| spelling | uum-143112015-05-24T08:48:00Z https://repo.uum.edu.my/id/eprint/14311/ Proposing the relationship between TQM and service quality in public university: A framework Saberi, Nasarina Romle, Abd Rahim Abd Hamid, Siti Nur Illani HD28 Management. Industrial Management Service quality considered as one of indicator to measure customer satisfaction in delivering of service.Hence, customer becomes an important actor due to they were expected satisfied during receiving the service. Whilst, the practices of total quality management (TQM) generally known through manufacturing industries rather than education sector.Indeed, the practices of TQM should be giving more attention in order to improve the quality standard in delivering the service.Hence, several dimensions of TQM were selected in order seeking better service performance and serve better quality of service. Thus, this article will proposed the relationship of TQM practices and service quality in public university. ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/14311/1/111-115.pdf Saberi, Nasarina and Romle, Abd Rahim and Abd Hamid, Siti Nur Illani (2015) Proposing the relationship between TQM and service quality in public university: A framework. International Journal of Administration and Governance, 1 (4). pp. 111-115. ISSN 2077-4486 http://www.iwnest.com/AACE/ |
| spellingShingle | HD28 Management. Industrial Management Saberi, Nasarina Romle, Abd Rahim Abd Hamid, Siti Nur Illani Proposing the relationship between TQM and service quality in public university: A framework |
| title | Proposing the relationship between TQM and service quality in public university: A framework |
| title_full | Proposing the relationship between TQM and service quality in public university: A framework |
| title_fullStr | Proposing the relationship between TQM and service quality in public university: A framework |
| title_full_unstemmed | Proposing the relationship between TQM and service quality in public university: A framework |
| title_short | Proposing the relationship between TQM and service quality in public university: A framework |
| title_sort | proposing the relationship between tqm and service quality in public university a framework |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/14311/1/111-115.pdf |
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