Emotional intelligence among nurses
Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.Nurses who make up 75% of the total healthcare workforce play important parts in providing healthcare services to patients and working with other healthcare professionals. Emotional intelligence allo...
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| Format: | Article |
| Language: | English |
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American-Eurasian Network for Scientific Information (AENSI Publisher)
2013
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| Online Access: | https://repo.uum.edu.my/id/eprint/15224/1/413-419.pdf |
| _version_ | 1803626937259655168 |
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| author | Mat Saad, Zarina Ahmad Marzuki, Najib |
| author_facet | Mat Saad, Zarina Ahmad Marzuki, Najib |
| author_sort | Mat Saad, Zarina |
| collection | UUM |
| description | Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.Nurses who make up 75% of the total healthcare workforce play important parts in providing healthcare services to patients and working with other healthcare professionals. Emotional intelligence allows people to understand the complexity of human interaction and manage his/her own emotions as well as others.Hence, emotional intelligence seems a relevant concept in healthcare, where it is considered vital for nurses to understand patients’ perspectives and engage in relationships that will facilitate successful care management. This article examines the emotional intelligence profiles of nurses. In additions, it also examines the differences in the level of emotional intelligence of nurses based on selected demographic factors.A study had been conducted in four government hospitals using The Bar-On Emotional Quotient Inventory: Short (EQ-i:S) by Bar-On (1997).Three-hundred and ninety-five male and female nurses were involved as respondents. Results showed that the majority
of respondents had high level of emotional intelligence and there were no significant differences of emotional intelligence based on demographic factors.It is hoped that the
results and implications of the study will enhance the service quality of healthcare professionals. |
| first_indexed | 2024-07-04T05:58:06Z |
| format | Article |
| id | uum-15224 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:58:06Z |
| publishDate | 2013 |
| publisher | American-Eurasian Network for Scientific Information (AENSI Publisher) |
| record_format | dspace |
| spelling | uum-152242015-08-30T04:08:23Z https://repo.uum.edu.my/id/eprint/15224/ Emotional intelligence among nurses Mat Saad, Zarina Ahmad Marzuki, Najib BF Psychology Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.Nurses who make up 75% of the total healthcare workforce play important parts in providing healthcare services to patients and working with other healthcare professionals. Emotional intelligence allows people to understand the complexity of human interaction and manage his/her own emotions as well as others.Hence, emotional intelligence seems a relevant concept in healthcare, where it is considered vital for nurses to understand patients’ perspectives and engage in relationships that will facilitate successful care management. This article examines the emotional intelligence profiles of nurses. In additions, it also examines the differences in the level of emotional intelligence of nurses based on selected demographic factors.A study had been conducted in four government hospitals using The Bar-On Emotional Quotient Inventory: Short (EQ-i:S) by Bar-On (1997).Three-hundred and ninety-five male and female nurses were involved as respondents. Results showed that the majority of respondents had high level of emotional intelligence and there were no significant differences of emotional intelligence based on demographic factors.It is hoped that the results and implications of the study will enhance the service quality of healthcare professionals. American-Eurasian Network for Scientific Information (AENSI Publisher) 2013 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/15224/1/413-419.pdf Mat Saad, Zarina and Ahmad Marzuki, Najib (2013) Emotional intelligence among nurses. Advances in Natural and Applied Sciences, 7 (4). pp. 413-419. ISSN 1995-0772 http://www.aensiweb.com/ANAS/ |
| spellingShingle | BF Psychology Mat Saad, Zarina Ahmad Marzuki, Najib Emotional intelligence among nurses |
| title | Emotional intelligence among nurses |
| title_full | Emotional intelligence among nurses |
| title_fullStr | Emotional intelligence among nurses |
| title_full_unstemmed | Emotional intelligence among nurses |
| title_short | Emotional intelligence among nurses |
| title_sort | emotional intelligence among nurses |
| topic | BF Psychology |
| url | https://repo.uum.edu.my/id/eprint/15224/1/413-419.pdf |
| work_keys_str_mv | AT matsaadzarina emotionalintelligenceamongnurses AT ahmadmarzukinajib emotionalintelligenceamongnurses |