Employees brand citizenship behavior: Front-liner versus backstage employees' perspective
Brand citizenship behavior is a relatively new construct developed in brand literature specifically in internal branding.The main assumption is that employees’ readiness and willingness to engage in brand-consistent behavior could contribute to overall brand success.With a limited understanding of w...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/15249/1/ijms2212.pdf |