A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study
Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the customer interface satisfaction on the use of job search website in Malaysiausing technology acceptance model (TAM) and service quality (SERVQ...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Malaysia Perlis
2013
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/15270/1/IJBT_Vol_3_.pdf |
| _version_ | 1825803507705315328 |
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| author | Mohtar, Shahimi Hassan, Mohamad Ghozali Hasnan, Norlena |
| author_facet | Mohtar, Shahimi Hassan, Mohamad Ghozali Hasnan, Norlena |
| author_sort | Mohtar, Shahimi |
| collection | UUM |
| description | Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the customer interface satisfaction on the use of job search website in
Malaysiausing technology acceptance model (TAM) and service quality (SERVQUAL) in the case of Universiti Utara Malaysia (UUM) students.
Furthermore, the conceptual framework which the researcher attempts to operate in this study includes TAM, SERVQUAL and Customer Satisfaction.
More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website. The
result of this study revealed significant relationships between TAM, SERVQUAL and interface satisfactions of job search websites. |
| first_indexed | 2024-07-04T05:58:15Z |
| format | Article |
| id | uum-15270 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:58:15Z |
| publishDate | 2013 |
| publisher | Universiti Malaysia Perlis |
| record_format | eprints |
| spelling | uum-152702016-04-19T00:47:29Z https://repo.uum.edu.my/id/eprint/15270/ A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study Mohtar, Shahimi Hassan, Mohamad Ghozali Hasnan, Norlena QA76 Computer software Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the customer interface satisfaction on the use of job search website in Malaysiausing technology acceptance model (TAM) and service quality (SERVQUAL) in the case of Universiti Utara Malaysia (UUM) students. Furthermore, the conceptual framework which the researcher attempts to operate in this study includes TAM, SERVQUAL and Customer Satisfaction. More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website. The result of this study revealed significant relationships between TAM, SERVQUAL and interface satisfactions of job search websites. Universiti Malaysia Perlis 2013-02 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/15270/1/IJBT_Vol_3_.pdf Mohtar, Shahimi and Hassan, Mohamad Ghozali and Hasnan, Norlena (2013) A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study. International Journal of Business and Technopreneurship, 3 (1). pp. 85-104. ISSN 2231-7090 http://ijbt.unimap.edu.my/images/stories/Vol%203%20No%201%20Feb%202013/IJBT_Vol_3_Feb_2013_85-104.pdf |
| spellingShingle | QA76 Computer software Mohtar, Shahimi Hassan, Mohamad Ghozali Hasnan, Norlena A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study |
| title | A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study |
| title_full | A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study |
| title_fullStr | A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study |
| title_full_unstemmed | A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study |
| title_short | A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study |
| title_sort | study on customer interface satisfaction by using tam and servqual dimension on the use of technology job search website in malaysia a case study |
| topic | QA76 Computer software |
| url | https://repo.uum.edu.my/id/eprint/15270/1/IJBT_Vol_3_.pdf |
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