The influence of heads of department personalities on the selection of grievance handling styles
Grievance management is an important topic in the area of industrial relations.Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses the styles in handling grievances among heads of department at a...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Centre for Promoting Ideas (CPI)
2011
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/15464/1/32.pdf |
| _version_ | 1825803539766575104 |
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| author | Daud, Zulkiflee Yahya, Khulida Kirana Md Isa, Mohd Faizal Wan Mohd Noor, Wan Shakizah |
| author_facet | Daud, Zulkiflee Yahya, Khulida Kirana Md Isa, Mohd Faizal Wan Mohd Noor, Wan Shakizah |
| author_sort | Daud, Zulkiflee |
| collection | UUM |
| description | Grievance management is an important topic in the area of industrial relations.Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate styles.It was conducted to achieve two main objectives which are to investigate the styles managers use in handling employee grievances and to examine influence of personalities in choosing style used by the managers in handling grievances.The result of factor analysis reveals that the grievance handling styles used by managers in this study are integrating, compromising and dominating. In general, the study reveals that extra version is negatively and significantly influences the selection of integrating style.Conscientiousness contributes significantly to the prediction of dominating style.Finally, emotional stability is positively and significantly influences compromising style in handling grievances. |
| first_indexed | 2024-07-04T05:58:46Z |
| format | Article |
| id | uum-15464 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:58:46Z |
| publishDate | 2011 |
| publisher | Centre for Promoting Ideas (CPI) |
| record_format | eprints |
| spelling | uum-154642016-04-24T02:04:57Z https://repo.uum.edu.my/id/eprint/15464/ The influence of heads of department personalities on the selection of grievance handling styles Daud, Zulkiflee Yahya, Khulida Kirana Md Isa, Mohd Faizal Wan Mohd Noor, Wan Shakizah HD28 Management. Industrial Management Grievance management is an important topic in the area of industrial relations.Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate styles.It was conducted to achieve two main objectives which are to investigate the styles managers use in handling employee grievances and to examine influence of personalities in choosing style used by the managers in handling grievances.The result of factor analysis reveals that the grievance handling styles used by managers in this study are integrating, compromising and dominating. In general, the study reveals that extra version is negatively and significantly influences the selection of integrating style.Conscientiousness contributes significantly to the prediction of dominating style.Finally, emotional stability is positively and significantly influences compromising style in handling grievances. Centre for Promoting Ideas (CPI) 2011-06 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/15464/1/32.pdf Daud, Zulkiflee and Yahya, Khulida Kirana and Md Isa, Mohd Faizal and Wan Mohd Noor, Wan Shakizah (2011) The influence of heads of department personalities on the selection of grievance handling styles. International Journal of Humanities and Social Science, 1 (7). pp. 241-252. ISSN 2220-8488 http://www.ijhssnet.com/journal/index/224 |
| spellingShingle | HD28 Management. Industrial Management Daud, Zulkiflee Yahya, Khulida Kirana Md Isa, Mohd Faizal Wan Mohd Noor, Wan Shakizah The influence of heads of department personalities on the selection of grievance handling styles |
| title | The influence of heads of department personalities on the selection of grievance handling styles |
| title_full | The influence of heads of department personalities on the selection of grievance handling styles |
| title_fullStr | The influence of heads of department personalities on the selection of grievance handling styles |
| title_full_unstemmed | The influence of heads of department personalities on the selection of grievance handling styles |
| title_short | The influence of heads of department personalities on the selection of grievance handling styles |
| title_sort | influence of heads of department personalities on the selection of grievance handling styles |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/15464/1/32.pdf |
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