The design of the computer-telephony integration system for small and medium industries
The objective of this paper is to describe a project on designing and developing a computer-telephony integration (CTI) system for small medium industries (SMI). This project explores a huge research area in CTI technologies. CTI research area such as computer, telephone network, standards, distribu...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/1579/1/telephony-bangkok-zulikha.pdf |
| _version_ | 1803624306278662144 |
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| author | Embong, Abdullah Osman, Azam Samsudin, Azman Zulhamiros, Mohd Jamaludin, Zulikha |
| author_facet | Embong, Abdullah Osman, Azam Samsudin, Azman Zulhamiros, Mohd Jamaludin, Zulikha |
| author_sort | Embong, Abdullah |
| collection | UUM |
| description | The objective of this paper is to describe a project on designing and developing a computer-telephony integration (CTI) system for small medium industries (SMI). This project explores a huge research area in CTI technologies. CTI research area such as computer, telephone network, standards, distributed multimedia elements, and voice processing are core technologies, which are studied and evaluated in order to design a low-cost CTI system for SMI. A CTI system was developed using GlobalCall API approach. This system, called IK-TIKS, aims to support some degree of distributed multimedia applications in the form of CTI services for SMIs in the northern region of Malaysia. IK-TIKS, a powerful blend between telephones and computers, is a system developed in the hunt for boosting SMIs’ income and productivity. With IK-TIKS, business activities can be done at effective cost, which directly encourage in boosting a company’s productivity. |
| first_indexed | 2024-07-04T05:16:17Z |
| format | Conference or Workshop Item |
| id | uum-1579 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:16:17Z |
| publishDate | 2000 |
| record_format | dspace |
| spelling | uum-15792010-11-22T01:37:21Z https://repo.uum.edu.my/id/eprint/1579/ The design of the computer-telephony integration system for small and medium industries Embong, Abdullah Osman, Azam Samsudin, Azman Zulhamiros, Mohd Jamaludin, Zulikha QA75 Electronic computers. Computer science The objective of this paper is to describe a project on designing and developing a computer-telephony integration (CTI) system for small medium industries (SMI). This project explores a huge research area in CTI technologies. CTI research area such as computer, telephone network, standards, distributed multimedia elements, and voice processing are core technologies, which are studied and evaluated in order to design a low-cost CTI system for SMI. A CTI system was developed using GlobalCall API approach. This system, called IK-TIKS, aims to support some degree of distributed multimedia applications in the form of CTI services for SMIs in the northern region of Malaysia. IK-TIKS, a powerful blend between telephones and computers, is a system developed in the hunt for boosting SMIs’ income and productivity. With IK-TIKS, business activities can be done at effective cost, which directly encourage in boosting a company’s productivity. 2000 Conference or Workshop Item NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/1579/1/telephony-bangkok-zulikha.pdf Embong, Abdullah and Osman, Azam and Samsudin, Azman and Zulhamiros, Mohd and Jamaludin, Zulikha (2000) The design of the computer-telephony integration system for small and medium industries. In: International Conference on Information Technology at the Dawn of the New Millennium, 1 - 4 Ogos 2000, Asean Institute of Technology, Bangkok, Thailand. (Unpublished) |
| spellingShingle | QA75 Electronic computers. Computer science Embong, Abdullah Osman, Azam Samsudin, Azman Zulhamiros, Mohd Jamaludin, Zulikha The design of the computer-telephony integration system for small and medium industries |
| title | The design of the computer-telephony integration system for small and medium industries |
| title_full | The design of the computer-telephony integration system for small and medium industries |
| title_fullStr | The design of the computer-telephony integration system for small and medium industries |
| title_full_unstemmed | The design of the computer-telephony integration system for small and medium industries |
| title_short | The design of the computer-telephony integration system for small and medium industries |
| title_sort | design of the computer telephony integration system for small and medium industries |
| topic | QA75 Electronic computers. Computer science |
| url | https://repo.uum.edu.my/id/eprint/1579/1/telephony-bangkok-zulikha.pdf |
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