Managing service-oriented organizational citizenship behaviors: A review of research literature
For service organizations, service delivery excellence is a necessity.It is also tightly coupled to the favorable attitudes and behaviors of an organization’s customer-contact employees. Described as service oriented organizational citizenship behaviors, service employees who exhibit high levels of...
| Huvudupphovsman: | |
|---|---|
| Materialtyp: | Conference or Workshop Item |
| Språk: | English |
| Publicerad: |
2015
|
| Ämnen: | |
| Länkar: | https://repo.uum.edu.my/id/eprint/15921/1/ch.pdf |