A review of the literature on brand loyalty and customer loyalty

Brand Loyalty or Customer Loyalty? Brand Loyalty and Customer Loyalty are two concepts that have been delved into by researchers as they are two very important dimensions in marketing. Brand Loyalty is a biased behavioral response expressed over a period of time.It implies a consistent repurchase...

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Main Authors: Ishak, Faridah, Abd Ghani, Noor Hasmini
Format: Conference or Workshop Item
Language:English
Published: 2013
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/16316/1/20.pdf
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author Ishak, Faridah
Abd Ghani, Noor Hasmini
author_facet Ishak, Faridah
Abd Ghani, Noor Hasmini
author_sort Ishak, Faridah
collection UUM
description Brand Loyalty or Customer Loyalty? Brand Loyalty and Customer Loyalty are two concepts that have been delved into by researchers as they are two very important dimensions in marketing. Brand Loyalty is a biased behavioral response expressed over a period of time.It implies a consistent repurchase pattern of the brand as a result of positive affection towards the brand (Mellens, DeKimpe and Steenkamp, 1996).Brand loyalty theories suggested that loyalty to brands is the outcome of several factors comprising effective, behavioral and attitudinal dimensions.Customer loyalty as defined by Oliver is a deeply held commitment to re-buy or re-patronize a preferred product or service consistently in the future despite situational influences and marketing efforts having the potential to cause switching behavior.This article discusses the difference between Brand Loyalty and Customer Loyalty and the methods used by researchers in academic research. Brand Loyalty in marketing has been associated with a positive perception by consumers towards the brand while Customer Loyalty has been associated with the spending power of consumers induced by various loyalty programs.However research in both Brand Loyalty and Customer Loyalty uses the same multi-dimensional constructs of effective and behavioral approach.
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spelling uum-163162016-04-18T04:40:33Z https://repo.uum.edu.my/id/eprint/16316/ A review of the literature on brand loyalty and customer loyalty Ishak, Faridah Abd Ghani, Noor Hasmini HF Commerce Brand Loyalty or Customer Loyalty? Brand Loyalty and Customer Loyalty are two concepts that have been delved into by researchers as they are two very important dimensions in marketing. Brand Loyalty is a biased behavioral response expressed over a period of time.It implies a consistent repurchase pattern of the brand as a result of positive affection towards the brand (Mellens, DeKimpe and Steenkamp, 1996).Brand loyalty theories suggested that loyalty to brands is the outcome of several factors comprising effective, behavioral and attitudinal dimensions.Customer loyalty as defined by Oliver is a deeply held commitment to re-buy or re-patronize a preferred product or service consistently in the future despite situational influences and marketing efforts having the potential to cause switching behavior.This article discusses the difference between Brand Loyalty and Customer Loyalty and the methods used by researchers in academic research. Brand Loyalty in marketing has been associated with a positive perception by consumers towards the brand while Customer Loyalty has been associated with the spending power of consumers induced by various loyalty programs.However research in both Brand Loyalty and Customer Loyalty uses the same multi-dimensional constructs of effective and behavioral approach. 2013-12-11 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/16316/1/20.pdf Ishak, Faridah and Abd Ghani, Noor Hasmini (2013) A review of the literature on brand loyalty and customer loyalty. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.
spellingShingle HF Commerce
Ishak, Faridah
Abd Ghani, Noor Hasmini
A review of the literature on brand loyalty and customer loyalty
title A review of the literature on brand loyalty and customer loyalty
title_full A review of the literature on brand loyalty and customer loyalty
title_fullStr A review of the literature on brand loyalty and customer loyalty
title_full_unstemmed A review of the literature on brand loyalty and customer loyalty
title_short A review of the literature on brand loyalty and customer loyalty
title_sort review of the literature on brand loyalty and customer loyalty
topic HF Commerce
url https://repo.uum.edu.my/id/eprint/16316/1/20.pdf
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