Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam
The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 33...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
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2013
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/16341/1/2.pdf |
| _version_ | 1803627145000386560 |
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| author | Ismail, Zarina Md. Salleh, Salniza Ali, Juhary |
| author_facet | Ismail, Zarina Md. Salleh, Salniza Ali, Juhary |
| author_sort | Ismail, Zarina |
| collection | UUM |
| description | The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 339 questionnaires collected and can be used for analysis.Data collected was analysed using Descriptive Analysis, Pearson Correlation Analysis and Regression Analysis.The findings of this study indicated that there was a significant relationship between creativity and innovation, decision-making, valuefor-money and integrity and the service quality of MOH. |
| first_indexed | 2024-07-04T06:01:24Z |
| format | Conference or Workshop Item |
| id | uum-16341 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:01:24Z |
| publishDate | 2013 |
| record_format | dspace |
| spelling | uum-163412016-04-18T05:28:53Z https://repo.uum.edu.my/id/eprint/16341/ Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam Ismail, Zarina Md. Salleh, Salniza Ali, Juhary JQ Political institutions Asia The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 339 questionnaires collected and can be used for analysis.Data collected was analysed using Descriptive Analysis, Pearson Correlation Analysis and Regression Analysis.The findings of this study indicated that there was a significant relationship between creativity and innovation, decision-making, valuefor-money and integrity and the service quality of MOH. 2013-12-11 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/16341/1/2.pdf Ismail, Zarina and Md. Salleh, Salniza and Ali, Juhary (2013) Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok. |
| spellingShingle | JQ Political institutions Asia Ismail, Zarina Md. Salleh, Salniza Ali, Juhary Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam |
| title | Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam |
| title_full | Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam |
| title_fullStr | Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam |
| title_full_unstemmed | Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam |
| title_short | Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam |
| title_sort | kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam |
| topic | JQ Political institutions Asia |
| url | https://repo.uum.edu.my/id/eprint/16341/1/2.pdf |
| work_keys_str_mv | AT ismailzarina kesanlangsungprinsiptransformasiperkhidmatankeataskualitiperkhidmatandisektorawam AT mdsallehsalniza kesanlangsungprinsiptransformasiperkhidmatankeataskualitiperkhidmatandisektorawam AT alijuhary kesanlangsungprinsiptransformasiperkhidmatankeataskualitiperkhidmatandisektorawam |