Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam

The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 33...

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Bibliographic Details
Main Authors: Ismail, Zarina, Md. Salleh, Salniza, Ali, Juhary
Format: Conference or Workshop Item
Language:English
Published: 2013
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/16341/1/2.pdf

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