Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam
The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 33...
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2013
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/16341/1/2.pdf |