Managing change on lean implementation in service sector
Government agencies adopt lean management to improve efficiencies and deliver quality services to their customers.However, many public service organizations were unable to fully implement and sustain lean. Resistance to change is one of the challenges during lean implementation in service.Thus, chan...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Elsevier Ltd.
2015
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| Online Access: | https://repo.uum.edu.my/id/eprint/16890/1/7.pdf |
| _version_ | 1825803783632846848 |
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| author | Asnan, Rabiha Nordin, Norani Othman, Siti Norezam |
| author_facet | Asnan, Rabiha Nordin, Norani Othman, Siti Norezam |
| author_sort | Asnan, Rabiha |
| collection | UUM |
| description | Government agencies adopt lean management to improve efficiencies and deliver quality services to their customers.However, many public service organizations were unable to fully implement and sustain lean. Resistance to change is one of the challenges during lean implementation in service.Thus, change management is needed by addressing the resistance, provide support, and develop the required knowledge to implement change.This paper reviews lean implementation in public service and the importance of change management in transition to lean. Hopefully, this study could provide a better understanding on lean service and guidance on applying the change management in lean transition. |
| first_indexed | 2024-07-04T06:03:37Z |
| format | Article |
| id | uum-16890 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:03:37Z |
| publishDate | 2015 |
| publisher | Elsevier Ltd. |
| record_format | eprints |
| spelling | uum-168902016-04-12T07:23:52Z https://repo.uum.edu.my/id/eprint/16890/ Managing change on lean implementation in service sector Asnan, Rabiha Nordin, Norani Othman, Siti Norezam HD28 Management. Industrial Management Government agencies adopt lean management to improve efficiencies and deliver quality services to their customers.However, many public service organizations were unable to fully implement and sustain lean. Resistance to change is one of the challenges during lean implementation in service.Thus, change management is needed by addressing the resistance, provide support, and develop the required knowledge to implement change.This paper reviews lean implementation in public service and the importance of change management in transition to lean. Hopefully, this study could provide a better understanding on lean service and guidance on applying the change management in lean transition. Elsevier Ltd. 2015 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/16890/1/7.pdf Asnan, Rabiha and Nordin, Norani and Othman, Siti Norezam (2015) Managing change on lean implementation in service sector. Procedia - Social and Behavioral Sciences, 211. pp. 313-319. ISSN 1877-0428 http://doi.org/10.1016/j.sbspro.2015.11.040 doi:10.1016/j.sbspro.2015.11.040 doi:10.1016/j.sbspro.2015.11.040 |
| spellingShingle | HD28 Management. Industrial Management Asnan, Rabiha Nordin, Norani Othman, Siti Norezam Managing change on lean implementation in service sector |
| title | Managing change on lean implementation in service sector |
| title_full | Managing change on lean implementation in service sector |
| title_fullStr | Managing change on lean implementation in service sector |
| title_full_unstemmed | Managing change on lean implementation in service sector |
| title_short | Managing change on lean implementation in service sector |
| title_sort | managing change on lean implementation in service sector |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/16890/1/7.pdf |
| work_keys_str_mv | AT asnanrabiha managingchangeonleanimplementationinservicesector AT nordinnorani managingchangeonleanimplementationinservicesector AT othmansitinorezam managingchangeonleanimplementationinservicesector |