Key performance indicators in some selected Malaysian small medium hotel industry
In recent years, performance measurement systems (PMS) have received much attention from researchers and practitioners.However, prior literature more focus on the PMS in large corporation, and, very little research done in small medium enterprises (SME).This paper reports the results of an empirical...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
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2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/17385/1/IMAC%2035-54.pdf |
| _version_ | 1825803865572769792 |
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| author | Mohamed, Rapiah Muhammad Jamil, Che Zuriana |
| author_facet | Mohamed, Rapiah Muhammad Jamil, Che Zuriana |
| author_sort | Mohamed, Rapiah |
| collection | UUM |
| description | In recent years, performance measurement systems (PMS) have received much attention from researchers and practitioners.However, prior literature more focus on the PMS in large corporation, and, very little research done in small medium enterprises (SME).This paper reports the results of an empirical study on the key performance indicators employed in
small medium hotel enterprises.The data were collected using a mail survey to the hotel managers. The finding indicates that small hotels adopt multi-dimensional of performance indicators that combined both financial and non-financial measures. The result also shows that multi-dimensional performance indicators has a positive correlation with hotel’s performance. |
| first_indexed | 2024-07-04T06:04:57Z |
| format | Conference or Workshop Item |
| id | uum-17385 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:04:57Z |
| publishDate | 2014 |
| record_format | eprints |
| spelling | uum-173852016-04-18T02:48:31Z https://repo.uum.edu.my/id/eprint/17385/ Key performance indicators in some selected Malaysian small medium hotel industry Mohamed, Rapiah Muhammad Jamil, Che Zuriana HB Economic Theory In recent years, performance measurement systems (PMS) have received much attention from researchers and practitioners.However, prior literature more focus on the PMS in large corporation, and, very little research done in small medium enterprises (SME).This paper reports the results of an empirical study on the key performance indicators employed in small medium hotel enterprises.The data were collected using a mail survey to the hotel managers. The finding indicates that small hotels adopt multi-dimensional of performance indicators that combined both financial and non-financial measures. The result also shows that multi-dimensional performance indicators has a positive correlation with hotel’s performance. 2014-12-02 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/17385/1/IMAC%2035-54.pdf Mohamed, Rapiah and Muhammad Jamil, Che Zuriana (2014) Key performance indicators in some selected Malaysian small medium hotel industry. In: International Management Accounting Conference VII, 2-3 December 2014, Hotel Bangi-Putrajaya, Malaysia. |
| spellingShingle | HB Economic Theory Mohamed, Rapiah Muhammad Jamil, Che Zuriana Key performance indicators in some selected Malaysian small medium hotel industry |
| title | Key performance indicators in some selected Malaysian small medium hotel industry |
| title_full | Key performance indicators in some selected Malaysian small medium hotel industry |
| title_fullStr | Key performance indicators in some selected Malaysian small medium hotel industry |
| title_full_unstemmed | Key performance indicators in some selected Malaysian small medium hotel industry |
| title_short | Key performance indicators in some selected Malaysian small medium hotel industry |
| title_sort | key performance indicators in some selected malaysian small medium hotel industry |
| topic | HB Economic Theory |
| url | https://repo.uum.edu.my/id/eprint/17385/1/IMAC%2035-54.pdf |
| work_keys_str_mv | AT mohamedrapiah keyperformanceindicatorsinsomeselectedmalaysiansmallmediumhotelindustry AT muhammadjamilchezuriana keyperformanceindicatorsinsomeselectedmalaysiansmallmediumhotelindustry |