The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia
This study examines the mediating effect of perceived usefulness on the relationship between tax service quality (correctness, response time, system support) and continuance usage intention of e-filing system in Malaysia. A total of 116 data was analysed using Partial Least Squared Method (PLS). T...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/17510/1/ICoEC%202015%201-7.pdf |
| _version_ | 1825803884305580032 |
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| author | Santhanamery, T. Ramayah, T. |
| author_facet | Santhanamery, T. Ramayah, T. |
| author_sort | Santhanamery, T. |
| collection | UUM |
| description | This study examines the mediating effect of perceived usefulness on the relationship between tax service quality
(correctness, response time, system support) and continuance usage intention of e-filing system in Malaysia. A total of 116 data
was analysed using Partial Least Squared Method (PLS). The result showed that Perceived Usefulness has a partial mediating
effect on the relationship between tax service quality (Correctness, Response Time) with the continuance usage intention and tax
service quality (correctness) has significant positive relationship with continuance usage intention. Perceived usefulness was
found to be the most important predictor of continuance usage intention |
| first_indexed | 2024-07-04T06:05:15Z |
| format | Conference or Workshop Item |
| id | uum-17510 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:05:15Z |
| publishDate | 2015 |
| record_format | eprints |
| spelling | uum-175102016-04-17T03:02:43Z https://repo.uum.edu.my/id/eprint/17510/ The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia Santhanamery, T. Ramayah, T. HF Commerce This study examines the mediating effect of perceived usefulness on the relationship between tax service quality (correctness, response time, system support) and continuance usage intention of e-filing system in Malaysia. A total of 116 data was analysed using Partial Least Squared Method (PLS). The result showed that Perceived Usefulness has a partial mediating effect on the relationship between tax service quality (Correctness, Response Time) with the continuance usage intention and tax service quality (correctness) has significant positive relationship with continuance usage intention. Perceived usefulness was found to be the most important predictor of continuance usage intention 2015 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/17510/1/ICoEC%202015%201-7.pdf Santhanamery, T. and Ramayah, T. (2015) The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia. In: International Conference on E-Commerce (ICoEC) 2015, 20-22 Oktober 2015, Kuching, Sarawak, MALAYSIA. http://icoec.my/index.php/proceedings/5-icoec-2015-proceedings/84-the-mediating-effect-of-perceived-usefulness-towards-tax-service-quality-and-the-continuance-usage-intention-of-the-e-filing-system-in-malaysia |
| spellingShingle | HF Commerce Santhanamery, T. Ramayah, T. The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia |
| title | The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia |
| title_full | The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia |
| title_fullStr | The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia |
| title_full_unstemmed | The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia |
| title_short | The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia |
| title_sort | mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in malaysia |
| topic | HF Commerce |
| url | https://repo.uum.edu.my/id/eprint/17510/1/ICoEC%202015%201-7.pdf |
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