TQM and performance linkage in the microfinance institutions: The mediating role of IT capability
The link between Total Quality Management (TQM) and organizational performance measures has become of great interest to both researchers and practitioners alike during the last decade. However, a thorough literature review has revealed such relationship is not being studied in the micro finance inst...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Canadian Center of Science and Education
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/17896/1/ASS%2011%2021%20213-230.pdf |